Ranked AIReviews of ranked.ai

Reply from Ranked AIFeb 6, 2026

Hey Douglas, you signed up 2 months ago. The first time we heard from you was yesterday when you emailed us saying you didnt sign up and that we somehow stole your credit card information. We promptly refunded you and closed your account within minutes of you emailing us, which you then responded by swearing and hurling abuse at our team. So I'm not sure what is your problem. Either you forgot that you signed up or you just feel the need to be this way even though we promptly refunded you. We wish you all the best. Please do not sign up for a service and then forget. - Harry

Reply from Ranked AIDec 11, 2025

Hey Steven, We are sorry to see this. I can't find you anywhere on our system, nor with your last name. A Google search says you're a famous musical artist for Jack the Ripper. If you're a real client, please email me at [email protected] so that I can take a look at what happened. We reply within minutes around the clock with a human team, so your feedback seems quite strange. Thanks, Harry

Reply from Ranked AISep 21, 2025

Hey Gary, I've tried to resolve this via email but it looks like we are not able to, so I'll reply in-depth here. 1 - You were with us for 2 paid months. In that time, we optimized your site in-depth twice, both technical and on-page. Your site is heavily outdated with a shared hosting server and an old WordPress theme. When we told you to update your design with a web developer to have a higher performing site, you thought we would do it for you. We are an SEO company, we do not design websites. 2 - We don't optimize GBP's for no reason. Your business profile was set up correctly, if we edit continuously, it gets delisted for manipulation. Changes should be rare. 3 - For the content, we asked multiple times to get details on the products offered for your lithium battery business, but we were ignored. 4 - I personally offered you a free month and to install our ODN to speed up your site due to your shared hosting limitations, but it was ignored. 5 - For backlinks, not only was it paid for 2 months (outreach links come through month 3 onwards), we also need a site that loads normally. This is why I offered to install the ODN, fix up as much technical issues as possible and provide a free month, but it was ignored. We genuinely try to service small businesses that come to us directly, but sometimes, if there's a lack of knowledge on SEO, basic hosting or web development, it's really hard for us to make you happy. I understand that we are not the solution for everyone and that you've gone with a local SEO agency, which I think is best. Most of our clients come from agencies that white label us. It makes more sense to have someone local explain everything to you. I hope that we can continue to resolve this via email. I have tried. But if not, we wish you all the best. - Harry

Reply from Ranked AIApr 26, 2025

Hey House, We are sorry to see this. I understand that we didn't live up to your expectations which is why we promptly provided a full refund even though you did not request it. Sadly, if we are unable to publish our work, outreach links are not able to go live as there is nothing for them to refer back to. We outline this in our service docs. This is also why rankings didn't move much. We need our work published. I'm sorry about the Sheffield line, I did a quick search and it is true that Sheffield has strange seasons due to the Pennines, but I understand that this might have been too technical for your needs. We use Google Gemini with a talented content team to create content that not only indexes, but also acquires genuine backlink approvals. I can see we also sorted an outline and a report after the full refund was processed and sorted a free month while we resolved concerns, but it looks like it didn't work. My apologies, we have tried. We are reasonably priced because the majority of our business is white label. I've reached out to you again, but if we don't hear from you, we wish you all the best. Please know that we genuinely did everything we could to make you happy. A full refund without asking for it was not meant to be a bad thing. - Harry, CEO

Reply from Ranked AIMar 5, 2025

Hi Kbang, we are sorry to see this. We strive to deliver a great experience and would appreciate it if you could reach out to us so that we can resolve it. We can't find a client or business under the name 'kbang', no last name either that's Bang, so we're having a hard time finding you. Please reach out as we'd love to get it resolved.

Reply from Ranked AIJan 3, 2025

Hey Bharti, I stand by what I said previously. To be crystal clear: - We did not take your server down. We had 1 blog post that was deleted, that's it. You had an external event regarding your Odoo server that deleted your entire blog page, we did not delete that. (we do not have admin access to your site or external access to your server, we had editor access to your website, that's it). It would not be logical for us to be deleting parts of your site, even if we could. - We did not know that the blog article was missing, it was 3 days, we do not check to see if a blog article is still there or not every day. We fixed it as soon as we were notified. You use Odoo as a CMS which I believe is a closed end CMS, so it sounds like an external issue from our work. If you have an external server (for example, maybe you rolled back the server after we published an article, which would remove the article we published), problems happen. We address them as soon as we are aware of it. We cannot micromanage this for you, though. - Yes, Ivy, from the Philippines, is our Head of Accounts and is great. She tried her best to help you and we sorted a full refund of your 1 month payment and 3 months for free, in which you were still considerably upset. It got to a point where it was so negative, it was escalated to me, the CEO of Ranked, to handle. I will always be direct and honest and I put our employees first, instead the need to work with a client. I will always do this. I said that we are not a good fit for you, which I still strongly feel is the case considering that you are now accusing us of breaking your server, we didn't. We don't know anything about your server. But if you had to roll back everything, including payroll on Odoo, I don't think this is due to us. We don't have access to that. We manage thousands of websites and have access to thousands, we publish thousands of articles weekly with minimal issues. In 9 years, this is the first time we get something like this left. We are sorry for the one blog article being deleted, we don't know if it was us that deleted it (as it would be counter intuitive to do that as an SEO service), but we did take responsibility for it and republished the article, to resolve the issue. It's ok for us to have a different view on things. It's also ok for us to choose who our clients are. We are not forced to work with everyone. We decided that we were not a good fit for you and parted ways with a full refund processed. I am sorry that this upset you, but I also do understand. We wish you all the best.

Reply from Ranked AIAug 25, 2024

Hey Sufyan, we are saddened to hear about this. For context, we have genuinely tried to help you with your concerns, but I understand that we are not a good fit for everyone. To address them one by one. 1 - We have a large in-house content team. We work in Google Docs and do use Google Workspace tools to help our writers and editors be productive, but our work written according to Google's guidelines. It also indexes consistently. We sent you a ton of reports outlining engagement and clicks in the short time period you were with us. In the little over 2 months with us, we exchanged over 150 messages with you. 2 - You were with us for a little over 2 months. We told you that we report on outreach links by the end of month 3 (which is outlined in our service docs). You closed your account at the start of the third month and we refunded the payment proactively. 3 - You wanted us to change the CSS styling of your site to make headers bigger. We told you that we are not a web development company and cannot go in-depth into the design code, which caused concern. To be clear, headers are done by default, but we can't change everything site-wide if it's a custom web development task. I have reached out to try and get this resolved. I understand though that we are not a good fit and I wish you all the best with your business. - Harry, CEO

Reply from Ranked AIMay 14, 2024

Sadly we haven't received an email address or an invoice number/document, Jenny. It's not visible on our end. We don't have a customer with the name Jenny Chang and all the Chang's that have signed up to our platform (3) haven't started a paid plan, so we genuinely don't know who you are or what has happened. If you could email me at [email protected] so that I could resolve things for you, I'd appreciate it. I'd love to help resolve your concerns and make things right. Please do email me if possible. :) - Harry