Great
Based on 351 reviews
Rattan Ebike Store4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.Thank you again, our lovely customers —— Rattan
Rattan Ebike Store (rattanebike.com) has 351 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
351 approved reviews, newest moderated first
Laura E.
Customer service was amazing and E-bike was just as expected and is a beautiful red color… love it for riding to work or just going on a scenic spin. The battery lasts longer than I expected Overall am very stoked with it and would definitely recommend..
J M.
I loved my bike so much, I bought one for my mother in-law! The Pathfinder has been hands down best bike ever! Support is amazing and they have covered items even out of warranty on multiple occasions when they didn't have to! Their social media community is active and I just can't say enough good things about them. As far as bang for the buck, they are on the lower end of price which is just amazing! I'm not sure how they sell their bikes for the price that they do considering what other companies charge.
Ryan W.
As far as the bikes they are pretty great, we have 2 of them and have used them pretty frequently on all types of hills and terrains and they have thus far held up quite well! I’ve had to interact with customer service and support a couple of times and in the end it’s been a positive experience, can be a bit slow but they always respond.
Sinan Ferit T.
Bike is very good, good things first: The control system is made very well, and the battery lasts a long time. I've gone 26 miles on it and it's still not halfway. This was maybe 5-6 long trips inside the city. Bike is built well and is comfortable. Nothing falling off or breaking. Others: The parts were hard to put together and instructions were scarce. Some screw positions are hard to reach. I tried to put the back seat footrests on and they still don't feel sturdy. The back seat rest was a total failure. The only way to install it is by removing the back seat first (as discovered by the bike shop I took it to) and there's no way a regular user like me can see or reach those screws with my tools. But kudos to Rattan they refunded what the bikeshop charged me. Also, the motor starts about a second after you turn throttle or after you turn the pedals a full turn or more so you have to anticipate the delay when you want to apply speed. And they need to warn you to lower the speed to 0 when you're idling on traffic or at a stop as you will naturally want to maneuver slightly by turning the pedals and this will cause a sudden acceleration which may make you hit what is in front of you and/or injure your feet, which happened to me. And lastly, there is no suspension on the seat eventhough it is advertised as such. There is a non-working suspension like rubber piece which only covers the steel post and has no function, and the seat was impossible to remove from the seatpost so I couldn't install a better seat. The only suspension is the hard rubber the seat rests on which doesn't do much, and the seat is not very comfortable especially for long journeys on bumpy roads.
james C.
I bought direct from Rattan Compass. Used very little while I was out of country. I came back and enjoyed riding for about 2 months. I rode bike home and next day go to ride completely dead. Battery100% full but nothing. I called Rattan but bike with less then 100 miles was 30 days out of warranty. Product that fails with only 100 miles out of warranty? OK so I trouble shoot system, ring out all the wires, switches etc.. No issues. FYI Rattan has no wiring diagram for help so it was a major headache. Since everything checks out last ditch effort before junking this thing I'll call Rattan for new controller. After several emails and picture of controller sent to Rattan no longer available. Bike little over year old and no parts!! I wouldn't send my worse enemy to buy a bike from this company. Ended up cutting my losses selling for next to nothing for at least the battery, motor, were good if someone could use them.
Dale P.
I now own 2 Rattan e-bikes, a Pathfinder, and a LM-750 Pro, and I love them both! I also have had great interaction with the Rattan support team, over-night response, (They are in a different time zone!), professional and VERY courteous, and replaced parts quickly and with NO hassle! I now have over a thousand miles on them, (542 on the LM, 602 on the Pathfinder!
Logan L.
This bike was life changing the day i got it was the best day ever this bike is fast it handle’s good everything you need in a bike
Jeff H.
This company is lit! Best EBike money could ever buy! Excellent customer service as well!
