RCIReviews of rci.com

I have tried to make a booking through RCI for multiple locations over the past 6-8 months. I have tried multiple states with dates from 1 month to 8 months out. The best I could do is for 3 nights 8 months out. Most preferences were nothing available to only 1 night here and there. Why is this an option for Hilton Grand Vacations?

I sadly had a sudden death in the family and needed to cancel a vacation. As you can imagine there’s a lot of cancellations and costs that need to be accounted for when something like this happens. RCI proved to be the only company/service that would NOT grant any sort of leniency in this situation regardless of death certificate proof. Very disappointing especially as a long time owner.

This was my original post that I later adjusted(upon request from RCI) to 5 star after I was assured that RCI's mistakes had been corrected...TrustPilot took my original review down??? We are long time RCI members in good standing since 1989. RCI is losing business as customer service has plummeted with new owners(Hotels and Leisure). Resort selections are down at least 25% in recent years under new ownership probably due to resorts cutting out the middle man(RCI) and handling all sale in-house now. Back in December 2025, we called to bank our Sea Scape week for trade and reiterated "The Sea Scape Resort property. Normally we get a conformation e-mail but didn't notice. In March, we called back to put in our trade request and were informed that they had banked our Hilton Head Resort instead. We were sent to the transferred to Kristy in escalated case dept and were informed that she was handling the case and would find a comparable unit to put the family that snatched it up immediately from RCI bank and keep us posted. In the next 2 months, we were contacted 3 times with no news, no changes so we called Kristy back to get more details and updated. I asked her to give us our unit back now and continue looking for a comparable unit for them and she blew up at me. She said she didn't like the tone of my accusation that she isn't doing anything. She also said that she had contacted the purchasers of our unit and they know they have a great deal and refused to give it back to RCI. She also said that called are not recorded, she said that is illegal and then blamed us for probably putting in wrong unit request. I asked to speak to a supervisor and she barked, "I am a supervisor!" I asked to speak to her supervisor and she started going off on me again, "I have been doing everything and more and keeping in contact..." I asked 4 times for a supervisor or manager and finally she said she would have a boss supervisor call us back within 24 hours. It's been 4 days and still no phone call from RCI anyone?!? We will be using what we have banked and never use RCI again. We looked for other resorts that we have stayed at before and a lot of them are no longer available through RCI, FIGURES... UPDATE: I was contacted by RCI 2 days after I left this review and was asked for membership acct and owner info to review our situation which I emailed immediately. We were sent an email confirmation of our week being taken back out from RCI bank and returned to us and he also asked me to take my BAD review down. FASTFORWARD to October 6, 2026 we called ahead to Corral Sands(manages our Port O Call Villa) who confirmed our upcoming stay and gave us the confirmation number. 4 days later, after an 8 hour drive we arrived at Corral Sands only to find out that they gave our unit away shortly before we arrived to check-in at 5:30. They put us up in a COMPARABLE unit but denied responsibility saying that RCI never told them that we had been given our villa back?!? What the truth that we found out was that Corral Sands had just given our unit to the owners of villa #4 because they were replacing the A/C unit in their unit, YES, we do know Brenda O. and family(owners of #4 villa). Silvie(front desk Mgr lied to us the whole time at check-in just like RCI LIED to us before and after check-in. PS...you'd think that an RCI representative would work or at least be available on the busiest check-in/check-out days of Friday evening, Saturday, and Sunday but NO...Cheryl only works Monday thru Friday and is completely unavailable on weekends. Utterly disgusted with BOTH and will never use or recommend RCI again and as far as Corral Sands Resort, we will update this post if needed.

5-Star Review for Diane at RCI – Exceptional Customer Service, Compassion, and Dedication! If I could give Diane more than five stars, I absolutely would! ⭐⭐⭐⭐⭐ I frequently speak with Diane, an RCI representative, when booking my extended stays as I navigate the transition of relocating from one state to another. Moving is already an incredibly stressful and financially demanding experience, and having someone like Diane in my corner has been an absolute blessing. Diane has consistently gone above and beyond to ensure my reservations are finalized, and I cannot express enough how much I appreciate her kindness, patience, and dedication. There have been occasions when financial limitations have required me to make reservations within less than the 48-hour booking window. At times, I have also encountered situations where the available inventory appears grayed out online, preventing me from completing a reservation on my own. Rather than simply telling me what I could not do, Diane has repeatedly taken the initiative to explore available options and assist me with completing my bookings. On more than one occasion, she has gone the extra mile by patiently waiting for the front office to open so she could speak directly with a manager and request the necessary override approval to help finalize my reservation. That level of dedication is rare, and it deserves to be recognized! What stands out most about Diane is not just her ability to assist with bookings, but the genuine care and determination she demonstrates throughout the process. She is patient, hardworking, understanding, and committed to making sure her customers feel heard and leave the call satisfied. She does not make me feel like an inconvenience when I need assistance. Instead, she approaches each situation with kindness and a willingness to help find a solution. During a time when I am managing the many financial, emotional, and logistical challenges that come with relocating, Diane has been a tremendous source of relief. Sometimes, a little compassion and a willingness to go the extra mile can make an overwhelming situation feel much more manageable. Diane has done exactly that for me on multiple occasions. RCI, please recognize the value of employees like Diane! Representatives who demonstrate this level of professionalism, empathy, patience, and commitment are an asset to any organization. She is a true example of what exceptional customer service should look like. Thank you, Diane, for your kindness, your patience, your hard work, and your determination to help me when I need it most. You have made a genuine difference during a stressful chapter of my life, and I hope you know that your efforts do not go unnoticed or unappreciated. RCI is fortunate to have you, and I am grateful to have had the opportunity to work with you. Thank you for consistently turning what could be a stressful booking experience into one where I feel supported and cared for. Keep being the amazing person and representative you are, Diane. You deserve all the recognition for the outstanding service you provide! 💛

I would give this company 0 stars if I could. My recommendation is to avoid at all costs!

Today I tried to reserve a two night stay in Orlando Fl using RCI points. After a great deal of time & research, I found I could reserve a two night stay through booking.com for $85 less than RCI quoted online which also would have charged me 9000 points. I am totally disgusted with RCI after being a member for 30 + years and will be cancelling my membership. Additionally, RCI often has no availabilty but the same resort can be reserved easily through other websites.

Dan pena!..

Can I give negative starts? This company is HORRIBLE. They won’t stop calling me. I’ve blocked every number they call from and then they call from another. I have asked several times to be removed from their list and they assure me they will, however, they don’t. Last week, I called three times to try and get my call escalated and I was hung up on and treated rudely. I have told them that the only reason they have my information is because my grandmother was an owner and I was an authorized contact. Mind you, my grandmother died a year ago. I have told them she is dead, the timeshare knows she is dead, and they just won’t stop calling me to use her points. It is to the level of harassment as my mother is the contact for my grandmother, they aren’t calling for billing, they are calling to sell. This should be illegal. It is harassment. I receive at least 1 call daily.