Linsey W.
Readers Magnet Business Practices
I wrote a complaint to the BBB and part of the response I received from Readers Magnet included that they had reimbursed me and Ms. Lopez had tried to reach me. Yes, she wrote me a rambling email that laid the blame on me, not the company. Below are some excerpts from the email I sent the company on 2-26/26: • Unethical and poor customer services business practices: Had you and your staff been ethical and customer service oriented, they would have taken immediate action to fully reimburse me for the services I cancelled. But, sadly this was not done. Nor have you bothered to return my calls and you are the V.P. of this company!. o One of your employees pressured me to give my manuscript to Readers Magnet so they can print it and make sales. Additionally, she wanted me to pay Readers Magnet. I declined because I kept asking her why should I pay you print my book when I already have a publisher? She claimed sales would increase…….I am quite certain the pressure tactics come from top management. Did she think I was stupid enough to turn my manuscript over to the company and then be asked to pay to do so? • Aggressive and money grubbing marketing tactics: Top management has instituted a culture which includes aggressive marketing strategies that are not transparent and too focused on obtaining as much money out of current client as possible. • Mr. Abines, you showed up at the November 6, 2025 wine tasting event at the Crowne Plaza hotel in midtown Manhattan even though your staff marketed the event after it had concluded. I do not think you knew what the heck was going on. o This unbelievable error was not because I notified your staff last minute about the wine tasting. I did not. (See below data and emails sent out after the event). Your staff failed to plan in advance for the event. o If your staff knew a lot about marketing they would have done it three weeks before the event with 2 follow-ups. o Had we been provided with the email list below we could have called each person to follow-up to verify their attendance. Linsey Willis
Reply from ReadersMagnet LLCApr 16, 2026
Hi Dr. Willis This is to formally respond to your review. As of today, April 16, 2026, so much has happened and done between ReadersMagnet and yourself. There were several reviews conducted to look into where we can improve on following your review. Other than that, our team has officially exchanged correspondence with you and addressed each item through responding to your letter. Our team and yourself have arrived into a sound decision which both parties acknowledged. Therefore, we consider this case as closed. We thank you for your understanding and continued support. ReadersMagnet Team