Excellent
Based on 1,137 reviews
ReadyRx4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ReadyRx, your treatment journey starts with a personalized plan tailored to meet your specific needs and goals. We simplify the process of connecting you with a state-licensed medical provider and ensure that your medications are delivered seamlessly and swiftly to your doorstep. Our dedication to your well-being goes beyond mere delivery. Through our user-friendly portal, you can log in to communicate with your Client Success Team and consult with a doctor anytime. At ReadyRx, everything we do is designed with you in mind, ensuring a smooth and supportive experience every step of the way.
ReadyRx (readyrx.com) has 1,137 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
1,137 approved reviews, newest moderated first
Erik A.
It was cheaper to order 3 months at a time so i did. I had a reaction and immediately let them know i wouldnt need the 2 other months. They said it was impossible to give a refund and just sent me the 2 other orders a month later. Terrible customer service its worth it to do your research and go grey market for most of this stuff
Jesse H.
I received my first dose of sermorelin in late November with a compounding date of Sept 15th. The second batch came on Dec 17th and the new vial had a beyond date of Dec 14th. I haven't seen much changes in my physique and I think its probably because this company is shipping out expired meds to save dollars. They are not shipping recent or to order compounded meds. Not sure how potent or effective this is. Very exepensive for me and I am not willing to continue.
Reply from ReadyRxJan 11, 2026
Jesse I'm sorry to hear about your experience. In reviewing your file I don't see that you spoke to anyone from the team to share this feedback upon delivery in December. While we may not see a record of a phone call, we're also not able to see any reference to a email or SMS up until your email just recently today. Our CS and health coach team works 7 days a week, 8AM-5PM PST. The number is listed in your patient dashboard. Had you shared this information we would have ensured you received a reshipment from the pharmacy immediately. We have passed on the information to the pharmacy and you should expect a call from our team tomorrow or monday.
Donald K.
Very good customer service went above and beyond due to trip out of town… very impressed with everything they did for me
Reply from ReadyRxJan 7, 2026
Donald, we’re glad we could work around your trip and get everything handled. Your feedback means a lot. If anything else comes up, we’re here to help. —The ReadyRx Team
Belen C.
I would give it zero if possible. They charge you after 3 weeks for the next prescription and even if you cancel prior to them processing the next shipment they still won’t refund or cancel the shipment. I cancelled at least two weeks prior and they still said sorry can’t do it and charged me early. Horrible customer service. Buy your medications elsewhere. This company is complete trash .
Reply from ReadyRxJan 7, 2026
I’m truly sorry this experience has been frustrating, and I understand why you feel disappointed. I would like to provide some clarity around what occurred. As with most subscription programs, replies to automated “no-reply” emails do not initiate account changes or cancellations. On December 19, you were sent a reminder email several days in advance of your scheduled charge. That message included instructions on how members can log in to their account to update billing preferences (which include cancellations if needed). Additionally, our customer service line is listed on the portal, and we're here 80 hours a week for all of our customers. Our records show that you logged into your account on December 23, after the charge had already been processed, in an attempt to reschedule the already successful charge. At that point, your prescription had already been sent to the pharmacy for compounding. You later logged in again on December 25 to complete an account cancellation, which was six days after the reminder email was sent, providing 4 days to cancel or modify before it's sent to the pharmacy and out of our hands. We understand that the four-day reminder window may not have felt sufficient, and we genuinely regret any confusion or impression that replying to a reminder email could result in a cancellation. We are constantly working to improve clarity and communication for our members. Once a prescription is transmitted to the pharmacy for compounding, the process cannot be stopped or reversed, and we are unable to request a refund for those medications. We appreciate you taking the time to share your concerns and are sorry for any frustration this caused. —The ReadyRx Team
Lori S.
Received my first vial ant it was expired already by 10 days. I’ve been trying to get this resolved now for 2 weeks with no luck. Chat responses only and they keep telling me the medication is ok to use. I don’t feel comfortable injecting expired medication, especially after paying the $1027. I called customer support and was on hold for 30 minutes, finally left a message. Will post update once I have one. Update:1/9/26 It took a month, but this got resolved, thank you Brandon. Pharmacy has been told to not send expired meds or extended dates to any of their customers and I was sent a replacement. Updated from 1 star to 3
Reply from ReadyRxJan 8, 2026
Hi Lori. I believe Brandon from the health coach team had been hard at work with you over the past 7 days to get this adequately resolved. Are there any outstanding issues? Always feel free to call us direct and we'll be there to solve any issues we possibly can.
Ed
Great service. Called right when I was receiving my shipment.
Reply from ReadyRxJan 7, 2026
Ed, appreciate the five stars. Glad we reached you right as your shipment arrived. If any questions come up as you get started, we’re here to help. —The ReadyRx Team
NICHOLAS
I am a new customer my second months prescription expired 5 days after it arrived. It had nearly the same compounding date as the prescription I received in November. I am still waiting for a resolution but this should not ever happen with prescription medication, it clearly indicates a lack of internal controls
Jay B.
Excellent communication and customer service.
Reply from ReadyRxJan 7, 2026
Jay, appreciate the five stars. Glad the communication and customer service hit the mark. If you need anything, we’re here for you. —The ReadyRx Team
