Average
Based on 186 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We use a patient-focused approach and an advanced mold test kit to help those suffering from 15 common and toxic mycotoxins produced by indoor mold contaminants.
RealTime Laboratories (realtimelab.com) has 186 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
186 approved reviews, newest moderated first
Sandra W.
Excellent! Received the results one day after overnight couriering the urine sample. You can't beat that!
Reply from RealTime LaboratoriesApr 26, 2021
Dear Sandra, Thank you for your review. We are so happy to hear you received the level of service we strive to provide to our clients.
Well
Quick shipping and quick result. Shipped to Hong Kong in 4 days. Got my result back in 2 days after received the sample back.
Reply from RealTime LaboratoriesApr 26, 2021
Thank you for your review! We love hearing from our international clients. Let us know if you have any questions in regards to your results.
Tim
I'm really glad I picked RealTime Labs. They did an amazing job. The turn around time was really fast and Selene Feyerabend did a great job in answering my questions. The results are also very useful to me. Thank you very much.
Reply from RealTime LaboratoriesApr 26, 2021
Dear Tim, Thank you for your review. We are happy to hear you found your results to be of help and that you got all your questions answered.
David
I don't have my tests yet. My credit card has been billed, and I've paid, and I was emailed this review, and I'm happy to fill it out. I'm not talking about test results. I haven't gotten the tests
Reply from RealTime LaboratoriesApr 7, 2021
Hello David, Thank you for purchasing our tests at TFIM. I sent you an email on 3/10/21 and another one on 3/16/21 asking you to register your information with us. In those emails, I mention this registration is needed for us to be able to ship your kits. https://realtimelab.com/provider-information-request-form/ You can always contact me in the future if you have any questions/issues. [email protected]
Patricia B.
Testing kit arrived timely with clear and concise instructions. Results were received in one business day not several business days. Outstanding service.
Reply from RealTime LaboratoriesApr 5, 2021
Patricia, Thank you for you review. At RealTime Labs we strive to improve daily and provide the best services possible. Have a great day!
Anne Van C.
Real Time Labs does an excellent job for us - we can use them to drop ship to remote patients, give kits in office - and recently, when a patient did the kit wrong, they were very helpful and accommodating in helping us figure out what to do. It would be hard for me to practice without RTL. Much appreciated.
Reply from RealTime LaboratoriesApr 5, 2021
Dr. Couvering, We appreciate you taking the time to type this review. it is a pleasure service you and your patients!
Gaur
It's been over a month and I haven't received my lab results, something they promise to provide in 10 days. I understand that there were issues because of the winter storm, so I waited patiently to hear back from them. They did not get back to me with an expected date until I sent them multiple reminders. Then they told me the samples are under process and I should get the report last week. Again, I waited entire week and no word from them, not even a courtesy email saying that they are falling behind their promised date. I have sent them multiple emails since last week and still no response and no signs of my lab results. If you are having delays, you should reach out to your customer and provide an update rather than the customer pinging you repeatedly. Really terrible and frustrating. I don't recommend them at all
Kelly Ceallach C.
While I am impressed with your testing capabilities, there were a few issues. I recognize that the extreme winter weather, recently experienced, threw everything into chaos so hopefully that was the reason. When my ‘sample’ finally made it to your lab, there was nothing from you to say that you had received it... even an automated note of receipt would have been helpful. I eventually emailed to find out if my sample was still valid, despite delivery delays related to the snowstorm. This was the entirety of the response I received ... typos included... “ We up and running and all samples will be tested”. I received that response on March 1/21. On March 18/21, my doctor received an odd email from your lab. He called, fortunately, and it turned out to be a spam email. (It happens ... not an issue!). While on the phone, he found out my results were complete and was able to gain access to them, instead of them being sent out to us as we had been told would happen. Had he not called, would I have fallen through the cracks?? Who knows?? Again, I recognize the dreadful weather created such chaos so I can only hope that was the cause.
Reply from RealTime LaboratoriesMar 20, 2021
Hello Kelly, Thank you for your review. We take all feedback seriously as we are always seeking to improve. As a laboratory, we don't send notifications when we receive a sample. We receive hundreds of samples a day and that's not in our system's capabilities. During and after the storm we kept all samples received in viable conditions and temperature for testing. This should have been explained to you when you inquired about your sample. When it comes to results (like any other lab) we are required to report all results to the ordering physician, the ordering physician then contacts the patient to discuss results. We deliver all results via private portal which all of our practitioners have access to, and get email notifications every time a report is added to their portal. Please don't hesitate to email us if you have further questions or would like to talk about this issue. Have a great day! [email protected]
