recell.ioReviews of recell.io

Even though my phone fit their requirements for being in top condition, when they received it, they found two issues (that weren’t listed as criteria), and countered with a lower purchase price. I accepted the lower price, to avoid the time to get it back and try another (I accepted what they say they found too). Point is, I didn’t get the price their website made it seem I would get, so be aware.

Using recell.io was a mixed experience for me. The Bad: * I received a quote of $720 for a one year old iPhone Pro Max, plus a $36 referral bonus--total quote of $756, which I gladly accepted. The phone had been in a case with a screen protector at all times. Once received, they claimed the phone had too many scratches and revised the condition from 'good' to 'fair' offering me $605 instead. I accepted to avoid the hassle of having it returned and trying another reseller. * After requesting payment in the form of a check to avoid the PayPal fees, the check never arrived (and still hasn't ~3 weeks after it was supposedly sent). I reached out and they promptly sent me an electronic check. * I deposited the electronic check, and one week later, was informed by my bank that the check bounced. My accounted was debited the $605 for the returned check and assessed a $20 fee. At this point I was out a phone and $625. The Good: * After contacting recell.io about this issue, they offered to pay me via PayPal, waiving the PayPal fee, and included an additional $20 to cover the returned check fee from my bank. In the end, they did make good on the agreed amount and customer service was quick and responsive to my concerns. Would I use them again? Perhaps. I'm left a little uneasy by the number of things that all seemed to go wrong with this transaction, but in the end, they did work to rectify the issues and ultimately paid me the agreed upon amount.

My experience went like this...Received quote amount based on condition we indicated (three people looked over the phone to agree on excellent condition) Received quote and prepaid label but their label didn't have insurance so I paid for a new label with insured shipping....They received the phone and contacted me indicating there are scratches on the screen (the phone had a screen protector since day one) and counter offered my original quote amount....so being unable to prove otherwise (Other than pictures I have ) we ultimately verbally agreed on a lesser amount but no email confirmation, documentation or proof of what the agreed amount is...They said the check for the agreed upon amount is to be sent out in 5 days....I will update this after I receive the check. Stay tuned..... Well I received the check and it was returned for insufficient funds. After a few emails back and forth I was sent a second check which covered the bank fee and was for the original quoted amount not the agreed upon amount. So in summary - they apologized for all the issues and wanted to insure I was a satisfied customer. I will now know what to expect if there is a next time. Thank you, Bill

It was a great process and super quick. I gave them a 4 because I asked for a check and they said they were sending a check, then they paid me via PayPal so I had to pay the PayPal fee. I'm not sure if it was due to COVID or not but it wasn't what I was expecting.