Reply from RedBox RxMar 31, 2026
We’re sorry to hear that this experience did not meet your expectations Madeline. Your feedback is valuable, and we appreciate the opportunity to clarify our services.
After reviewing your case, it looks like your visit was closed with a treatment prescribed, processed and shipped within 24 hours, which is the goal we set for our service. Shipping times can vary with the method chosen, but USPS Ground Advantage is our default shipping method. Through this method, deliveries are estimated to take between 2-5 days. We also offer expedited shipping options through UPS for an additional charge, which can be selected when you fill out the assessment. With some of the conditions we treat, you may want to get started on the medication sooner rather than later. That is why we also offer the option of sending your prescription to a local pharmacy for pick up. Patients who choose this option would no longer be eligible for our discounted visit fee, but this way you would be able to start your treatment potentially the same day you are prescribed. It looks like your treatment did arrive within 3 days of being shipped out by our facility via the shipping method selected. We apologize that you did not receive tracking information for your order. Sometimes technical difficulties prevent tracking information from loading correctly in your account. It should show up within 24-48 hours of your order having shipped, but in the case it does not, please reach out to our team at RedBox Rx. We are happy to provide that tracking number for you.
For each condition we treat listed on our website, we list the medications we have available for the condition you wish to treat, which may not always be what you prefer. Our providers carefully evaluate each case to ensure safe and appropriate treatment, but we understand how frustrating it can be when the prescribed medication differs from what you may have listed as your preferred medication. While previous treatment history can be helpful, each consultation is assessed individually based on current symptoms and medical guidelines. It does appear that a preferred treatment was not listed, so the provider prescribed you treatment based on the information they were provided and their own medical judgement.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to our Patient Care Advocates at 844-733-2697 or [email protected]. Thank you for taking the time to share your experience - we appreciate the opportunity to improve and clarify our services at RedBox Rx.
