RedBox RxReviews of redboxrx.com

Reply from RedBox RxOct 23, 2026

Thank you for sharing your honest feedback Donielle and allowing us the chance to address your concerns. After reviewing your case, we see that your order was processed and shipped out to your address within 24 hours. Our goal is always to have your visit completed and order shipped within 24 hours of receiving your intake form. We also see that you chose to have your order shipped to you using our standard, default shipping method. Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days, but it may take longer depending on any unforeseen delays that could come up. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form. The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent. All of this information can be found on our website in the FAQ's and shipping section. Hopefully this additional information can clear up any lingering concerns regarding how our service works, but if you still have any, please feel free to reach out to one of our team members at either 844-733-2697 or [email protected].

Reply from RedBox RxOct 11, 2026

Hello Cris. Would you mind reaching out to our Patient Care Advocates at either 844-733-2697 or email them at 844-733-2697? We would like to get some additional information on your visit and help you any way that we can. Thank you for reaching out, and we look forward to hearing from you and hopefully improving your experience with our service.

Reply from RedBox RxOct 11, 2026

Thank you for reaching out to share your frustrations Bill. We sincerely apologize for the delay in getting your visit completed. You are absolutely correct in that we have the goal of getting your visit completed and a treatment prescribed (if applicable) within 24 hours, and we did not meet that goal in your case. For that we apologize. I do also see where there was some miscommunication with one of our Patient Care Advocates. We cannot refund an order once it has been processed and shipped by our pharmacy. However, we can of course refund an order as long as our pharmacy team can catch it before it finishes processing. After reviewing your case, I see that we were able to issue you a refund for the order. We sincerely apologize for the frustration and miscommunication with your experience. It is not the typical experience we aim to provide for our patients, and we are very sorry this happened with yours. If you have any additional questions or concerns, please feel free to reach out to our team at either 844-733-2697 or [email protected].

Reply from RedBox RxOct 5, 2026

We are sorry to hear about your frustrations David and appreciate the opportunity to address your concerns. Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days, but it may take longer depending on any unforeseen delays that could come up. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to select a local pharmacy to have your prescription sent to. These expedited shipping methods or a local pharmacy can be selected on the checkout page after filling out the assessment form. The default pharmacy and shipping method are set to our pharmacy and UPS Mail Innovations, so you must be sure to change those options on the checkout page if that is not how/where you want your prescription sent. All of this information can be found on our website in the FAQ's and shipping sections. We apologize for any confusion regarding the shipping services we offer or the ability to choose using a different pharmacy. Hopefully this additional information can clear up any lingering questions or concerns, but if you still have any, please feel free to reach out to one of our team members at either 844-733-2697 (which is our correct phone number) or [email protected]. We are here and happy to help!

Reply from RedBox RxOct 5, 2026

Thank you for reaching out with your frustrations Lori, and we appreciate the opportunity to address them and offer some clarification. Our service is a little different from other services that charge you a monthly subscription fee. We only charge you if you receive a product or a service, and many of our treatment plans include scheduled automatic refills. Prior to the processing and payment of the automatic refill, we send out reminder notifications several days ahead of time. This gives patients the opportunity to delay or cancel a refill through their account if they choose to do so. The date of the automatic refill can also be adjusted through their account. Should you ever need instructions on how to complete these actions, please do not hesitate to reach out to our team at either 844-733-2697 or [email protected]. After reviewing your case, I can see that you did reach out to us after your automatic refill was processed. Since no more refills were left on the prescription, there was nothing left to cancel/delay. Per our Refund and Returns & Exchanges Policies, we do not accept returns on prescriptions as we are unable to re-dispense prescriptions that have already been processed and shipped by our pharmacy. We are also not able to offer a refund on prescriptions that have already been processed and shipped by our pharmacy for the above reasons. We are sorry to hear that you were disappointed with our services, and if you would like, you can certainly reach out to our team via the contact information listed above to discuss your experience further. Thank you for taking the time to reach out and for allowing us to clarify our services.

Reply from RedBox RxOct 5, 2026

Thank you for reaching out about your experience Emily. I can confirm that we do treat hyperpigmentation through our services. The treatments we offer for that specific condition are listed on our website under Hair & Skin. Would you kindly reach out to our team at either 844-733-2697 or [email protected] and let us know which provider you spoke to? That way we can make sure the provider has the correct information regarding the conditions we treat and the treatments we offer for those conditions. Thank you for letting us know about your experience Emily, and we hope to be able to improve your experience with our services.

Reply from RedBox RxSep 28, 2026

Thank you for reaching out with your feedback and concerns, and we appreciate the opportunity to clarify some aspects of our services through RedBox Rx. Our service provides treatment for over twenty different conditions. Each condition we treat has a different visit cost associated with it. The cost of the visit is listed on our website under the section with the condition you wish to receive treatment for. Our provider visit cost is discounted when you choose to use our pharmacy at RedBox Rx. The full cost of our provider visit fee is $69.00. If you choose to transfer your prescription to a local pharmacy of your choice, we would ask that you pay RedBox Rx the remaining cost of the full visit fee as you no longer receive the discounted visit price for using our pharmacy. You would also be able to use your insurance at a local pharmacy, though we do not control the prices a local pharmacy will charge for the prescription. Alternatively, you can choose to have the provider send your prescription to a local pharmacy of your choice while filling out the intake form instead of going through the transfer process, but the full cost of the provider visit fee still applies. Our standard shipping method (at no cost to you) is through UPS Mail Innovations. As stated on our website, this shipping method will get your order to you between two to five business days. We also offer expedited shipping methods through the UPS for an additional cost. Those methods are UPS Ground (takes one to five business days to reach you), UPS 2nd Day Air (takes 2 business days to reach you), and UPS Next Day Air Saver (will get to you the following business day after being picked up by our pharmacy). Please note, payment for expedited shipping must be charged by 8am CST Monday through Friday to be eligible to be shipped the same day. Payments charged after 8am CST may not be picked up from the pharmacy until the following day. It is important to know that UPS considers the first business day the day after the package is picked up from our pharmacy and only includes Monday through Friday. You also have the option to get your prescription at a local pharmacy as we've listed above. When we are notified that a patient did not receive their order despite tracking indicating it has been delivered (photo proof of delivery is not always given with UPS Mail Innovations deliveries), we first want to verify the shipping address was correct as well as make sure the correct tracking information was linked to your account. The next step after confirming the shipping address and tracking information would be for our team to reach out to our shipping carrier to have them perform an investigation into the delivery of the package. If the results of the investigation show that the package was misdelivered by the UPS, we can send out a replacement order. In the case that the investigation shows that the package was delivered correctly to the correct address, we would ask that a police report be filed in the event that the package was stolen. We do require either the investigation results or the police report documented in order to replace the medication as we are required to have that documentation on file. Once we have the results of the investigation, we will reach back out via email to relay the results as well as the next course of action. Our goal is to complete the investigation within 24-48 hours, but it can take longer depending on the volume of requests received by the shipping carrier. We do apologize if we did not communicate as clearly or as frequently as you needed us to, but it is good to hear that you were able to get your prescription elsewhere. Please feel free to reach out to our team at either 844-733-2697 or [email protected] if you would like to further discuss any lingering questions or concerns. We thank you for your honest feedback and hope for the opportunity to improve your experience.

Reply from RedBox RxSep 25, 2026

We thank you for reaching out to us with your concerns. As we do ship prescription medication, we have a protocol we must follow when a patient lets us know that a package was not received. When we are notified that a patient did not receive their order despite tracking indicating it has been delivered (photo proof of delivery is not always given with UPS Mail Innovations deliveries), we first want to verify the shipping address was correct as well as make sure the correct tracking information was linked to your account. The next step after confirming the shipping address and tracking information would be for our team to reach out to our shipping carrier to have them perform an investigation into the delivery of the package. If the results of the investigation show that the package was misdelivered by the UPS, we can send out a replacement order. In the case that the investigation shows that the package was delivered correctly to the correct address, we would ask that a police report be filed in the event that the package was stolen. We do require either the investigation results or the police report documented in order to replace the medication as we are required to have that documentation on file. Once we have the results of the investigation, we will reach back out via email to relay the results as well as the next course of action. Our goal is to complete the investigation within 24-48 hours, but it can take longer depending on the volume of requests received by the shipping carrier. Depending on the type of medication, we can ask our provider support team to send an emergency supply of medication to a local pharmacy to get your through the time it takes to complete the investigation. If you would kindly reach out to our team, we would be happy to help you with getting that sent in. We thank you for reaching out with your concerns, and we hope to have a resolution for you soon. Please feel free to reach back out to us at either 844-733-2697 or [email protected] to get an update, or if you have any other questions or concerns for our team.