RedBox RxReviews of redboxrx.com

Reply from RedBox RxJun 23, 2026

Thank you for reaching out to RedBox Rx Valerie. It looks like the prescription was initially sent to the incorrect pharmacy. Our team has since reached out to the appropriate personnel to get it sent to the pharmacy you wanted. If you need any additional assistance, please do not hesitate to reach back out to us at either 844-733-2697 or [email protected].

Reply from RedBox RxJun 12, 2026

Thank you for sharing your feedback Tammy. We’re sorry to hear about your concerns and appreciate the opportunity to address them. Our goal is to provide accessible and convenient care, and we understand how frustrating it can be when the outcome isn't what you had hoped for. While our medical providers (which is what we refer to them as we have a variety of qualified medical professionals on staff) strive to offer the best possible care based on the information provided, there are times when an in-person evaluation may be the most appropriate course of action for patient safety and effective treatment. Our policy is if our providers are not able to give you a prescription to treat your condition, we offer a refund for the visit fee. It is not an automated process, so we would need our patients to reach out to our team, so we can assist them. Please reach out to our patient care advocates at 844-733-2697 or by email at [email protected] so we can address your concerns directly. Thank you for taking the time to share your experience - we appreciate the opportunity to improve.

Reply from RedBox RxJun 5, 2026

Thank you for sharing your feedback Ceci. We strive to reply to all emails within 72 hours and apologize for the delays in reply as we are experiencing a higher-than-normal volume of emails. If your concern is urgent, please call us during business hours at 844-733-2697 and we will be happy to help you. With the higher volume of emails, this would be the quickest and most direct way to receive assistance regarding your order. Our normal business hours are Monday through Friday 8am to 5pm CST and Saturday and Sunday 11am to 3pm CST. Thank you again for reaching out, and we appreciate the chance to assist you.

Reply from RedBox RxJun 4, 2026

Thank you for taking the time to share your feedback Ishmael. We would kindly ask you to reach out to our Patient Care Advocates at either 844-733-2697 or [email protected], so we can assist you with any shipping questions or concerns you have.

Reply from RedBox RxMay 22, 2026

Thank you for reaching out Charlie. Please contact our Patient Care Advocates at either 844-733-2697 or [email protected] so we can assist you with your order.

Reply from RedBox RxMay 10, 2026

Thank you for reaching out Alex. We are sorry to hear that you were unsatisfied with your experience and appreciate the opportunity to address your concerns. As we do ship prescription medication, we do have a protocol we must follow when a patient lets us know that a package was not received. When we are notified that a patient did not receive their order despite tracking indicating it has been delivered, we first want to verify the shipping address was correct as well as make sure the correct tracking information was linked to your account. If both of those pieces of information are correct, we often suggest you reach out to your local post office for assistance by either speaking to someone at your local post office directly or by submitting a service request to investigate the package delivery. If needed, we can also initiate a service request through our contact with USPS, but patients sometimes see a quicker response when they submit the request themselves. However, we are always happy to help to set one up if needed. The results of the service request will determine the next steps. If the results of the service request show that the package was misdelivered by the USPS, we can send out a replacement order. In the case that the service request shows that the package was delivered correctly to the correct address, we would ask that a police report be filed. We do need to have either the service request or the police report documented in order to replace the medication. As it is prescription medication, we do need to have that documentation for your account. Per our replacement and refund policy, we do not refund orders that have already been processed and shipped by our pharmacy. Depending on the medication, we can send an emergency 14-day supply to a local pharmacy to get you by until we receive the documentation needed. We regret any misunderstanding regarding your order and encourage you to reach out to our Patient Care Advocates at either 844-733-2697 or [email protected] if you’d like to discuss your concerns further or if you would like additional assistance. Your feedback is important to us, and we appreciate the opportunity to improve your experience.

Reply from RedBox RxMay 10, 2026

Thank you for bringing this to our attention Chloe. We do expect every provider to give the same level of care, service, and professionalism. If you have not already done so, please reach out to us so we can identify the provider you are referring to. The experience you describe is not what we expect, and we want to ensure that it doesn't happen to you or anyone else in the future. Please contact us at 844-733-2697 or email us at [email protected] at your earliest convenience.

Reply from RedBox RxMay 1, 2026

We are truly sorry to hear about your experience Mya. We would like to look into what occurred with your visit further and ensure you are taken care of. Please reach out to our Patient Care Advocates at either 844-733-2697 or by email at [email protected], and we will do everything we can to resolve this for you. If you contact us by email, please make sure to provide your full name and the email address associated with your account. Thank you for your feedback—we hope to hear from you soon and be given the opportunity to improve your experience.