Arch Red Sky InsuranceReviews of redskyinsurance.com

Worst experience ever with an insurance company. I ended up in hospital and had to cancel my trip. All I wanted as my deposit back and can’t believe the hoops I had to jump thru. Even had to have my Dr. fill out a form and send copy of bank statement that I paid the deposit. They should have had that info. I paid for insurance to cover loses and it shouldn’t have been that difficult to get my refund. Will never buy again!!!

People are friendly & knowledgeable. My claim has taken a very long time to process for something that should have been pretty straightforward. Process seems inefficient. The automated system to check claims status never updates - requiring talking to a human to get an actual update.

Took forever, partially our fault then settlement was delayed because additional info was required of us that Fireside Chalets had on file already. I was the insured but was required to provide proof of payment to collect. Felt like the claims rep was just being ornery and difficult. Same info was not required on a larger previous claim with same claimant. K o

Filing a claim was relatively easy and straightforward. Company review and responses to claim were timely. Subsequent questions asking for more detailed medical information made me feel distrusted and that the only way I could have made a decision about the state of my health was to have had a medical professional shadowing me at all times. Impossible!

I asked for an explanation of the refund and got no response. We were in the house for 40 hours. It two hours to unpack on Sunday AM and 3 hours to pack Sunday PM.

Process lacks timing. Requested information sent timely but reolution untimely.

We cancelled part of our trip due to a death late 2024. We just received our refund mid March 2025. So yes, we did get our refund. However, it was almost impossible to speak with anyone with knowledge of the case. The people that answer the phone were very nice but could give no information and the person I would need to speak with was very seldom available. I got multiple emails requesting information I had already sent in. Perhaps they should be more specific what information they needed to begin with and check to see if they already had it. Got the feeling multiple people were working on the case and did not communicate with each other. I have never had to file an insurance claim like this so when the instructions are vague, it just causes confusion. Got the feeling they were dragging out the process to delay the payment as long as possible. I would not use this company again and hesitate using the condo rental company again since they recommend Red Sky in their information.

Two months after Hurricane Helene flooded out our vacation, our refund check arrived. I had to make many calls and emails to get satisfaction from Red Sky. After filling out many forms, RedSky jolted us by erroneously saying our case was denied. It took emails and calls to the rental agency to get things straightened out. There was a lot of frustration before this case was settled.