Great
Based on 1,597 reviews
Refills4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Juan Carlos M.
Lucy was very thorough and spoke clearly.
Reply from RefillsOct 14, 2026
Thank you for sharing your feedback! We’re glad Lucy took the time to explain everything clearly and thoroughly. It’s important to us that you feel informed and comfortable every step of the way. We’ll be sure to pass your kind words along to her!
James H.
Lucy was very efficient, informative and friendly. I’ve just started with this company. I’m looking forward to good things!
Reply from RefillsOct 14, 2026
Thank you for sharing this! We’re so glad Lucy made such a great first impression by being friendly, efficient, and informative. Starting something new can come with lots of questions, so it’s great to know she helped you feel more comfortable. Welcome to Refills! We’re happy to be part of your journey and look forward to supporting you along the way.
heather S.
After the first month it is clear this company is scam. They say the prescription has been pending tracking number for 18 days after time they call they just say they will escalate . When I call the pharmacy they say they cannot “release “ the product. Every day they just say they are escalating and nothing happens . On the phone now trying to cancel and they won’t even cancel without someone calling me back have spent hours on the phone going in circles getting nowhere run the other way
Reply from RefillsOct 14, 2026
We’re truly sorry to hear about your experience. We understand how frustrating it must be to wait so long for your medication, repeatedly receive the same response, and still not have a clear resolution. This is not the level of service we want our customers to receive. We also understand your frustration with trying to cancel your subscription and not getting the assistance you need. Please email [email protected] with your account details so our support team can follow up with you directly and address your concerns. Thank you for bringing this to our attention.
Lynn
The customer service rep was very nice, clear and to the point.
Reply from RefillsOct 14, 2026
Thank you for sharing your experience! We’re glad our representative was friendly, clear, and helpful. We know how important it is to get the answers you need without any confusion. We appreciate you taking the time to leave a review and choosing Refills!
vm
He was helpful and fast!
Reply from RefillsOct 14, 2026
Thank you for your feedback! We’re glad our team was able to help you quickly and make the process easy. We appreciate you choosing Refills!
Darla B.
Lucy Carmichael was an excellent representative for Refills company. She was polite knew her information and able to answer any question I had. Looking forward to working with Refills
Reply from RefillsOct 14, 2026
Thank you for the wonderful feedback! We’re so glad Lucy made such a great impression and was able to answer all your questions. We’ll be sure to share your kind words with her. We’re happy to have you with Refills and look forward to supporting you on your journey!
Elaine M.
Spoke to Rona I believe she said was her name, she was so helpful and so nice and it means a lot to have good customer service.
Reply from RefillsOct 13, 2026
We’re so glad you had such a positive experience with Rona. It really does make a difference to speak with someone who is kind, helpful, and genuinely cares. We’ll be sure to pass along your lovely feedback to our team. Thank you for choosing Refills!
Diane
Jordan was pleasant, helpful and understanding. I appreciate that! I could understand what she was telling me. She patiently answered all my questions. She was very personable.
Reply from RefillsOct 13, 2026
Thank you for sharing this! We’re so happy to hear that Jordan made you feel comfortable and took the time to explain everything clearly. It’s important to us that our customers feel heard and never feel rushed when asking questions. We’ll be sure to pass your kind words along to Jordan. She’ll really appreciate it!
