Great
Based on 1,597 reviews
Refills4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
David P.
Agent was able to answer all my questions satisfactorily
Reply from RefillsJul 31, 2026
Thank you for taking the time to leave a Trustpilot review. We're pleased to hear that our agent was able to answer all your questions satisfactorily and provide the support you needed. We appreciate your feedback and thank you for choosing Refills.com.
Fararn
I wish Refills has more staff like Mr Adam King. Compassionate and caring. Clear and detailed. You are lucky to have hired him
Reply from RefillsJul 31, 2026
Thank you for taking the time to share your feedback. We are delighted to hear that Adam provided you with such a positive experience. We truly appreciate your support.
Michael M.
I received a friendly phone call detailing what to expect from the perscription.
Reply from RefillsJul 30, 2026
Thank you for sharing your experience. We're pleased that our team provided clear and friendly guidance on what to expect from your prescription. Your feedback means a lot to us.
Lee M.
If I could give them a ZERO I would. Impossible to speak to a person! They still charged my credit card for product after I cancelled and did not order.
Reply from RefillsJul 30, 2026
Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you've experienced. This is not the experience we aim to provide. Please contact [email protected] with your account details so we can urgently investigate and work towards resolving this matter for you. We appreciate your feedback and the opportunity to make this right.
Carol F.
Very quick delivery. Easy to administer. So far no complaints
Reply from RefillsJul 30, 2026
Thank you for your review! We're delighted to hear you found our service quick and easy to use, and that everything has gone smoothly so far.
Shelley C.
Easy to set up account and advertised price was honored. Pleasant and patient!
Reply from RefillsJul 29, 2026
Thank you for your kind review! We're delighted to hear that the setup process was easy, the advertised price was honored, and that our team provided pleasant and patient service. We appreciate your support and look forward to serving you again!
Eric
Friendly and informative, appreciated the call reaching out to make sure I understood program and next steps. Sheridan offered top notch customer service.
Reply from RefillsJul 29, 2026
Thank you for sharing your experience! We're thrilled to hear that Sheridan provided friendly, informative, and top-notch customer service. Ensuring our customers feel confident about their program and next steps is a top priority, and we truly appreciate your feedback. Thank you for choosing Refills!
Kathleen
Excellent response. Thank you
Reply from RefillsJul 29, 2026
Thank you for your kind words! We're delighted to hear you received excellent service and support. We truly appreciate your feedback and will be sure to share your compliments with the team. Thank you for choosing Refills!
