Great
Based on 1,597 reviews
Refills4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Tom
Responsive, quickly solved all my issues. Very kind. Great support!
Reply from RefillsJul 2, 2026
Thank you for your kind review! We're so glad to hear our team was responsive, resolved your concerns quickly, and provided the support you needed with kindness. We truly appreciate your feedback. Thanks for choosing Refills!
Suzanne H.
I received my meds in a timely manner. I am disappointed in the fact that there was not one instruction on how to use. How to administer, nothing. I have not received any diet follow up either. For us older customers there needs to be some type of guidance.
Reply from RefillsJul 2, 2026
Thank you for taking the time to share your feedback. We're glad to hear your medication arrived on time, but we're sorry to learn you didn't receive the guidance you were expecting. Instructions for using your medication, including administration guidance, are provided through your patient portal. We understand they can sometimes be easy to miss, and we appreciate your suggestion for additional guidance, especially for patients who are new to treatment. If you have any questions about your medication or need help accessing those instructions, please email us at [email protected]. We're always happy to help.
Colton G.
She was so helpful and smart. Found my issue where other places help desk probably wouldn’t
Reply from RefillsJul 2, 2026
Thank you for your wonderful feedback! We're so glad to hear our team was able to identify and resolve your issue. Providing thoughtful, knowledgeable support is what we strive for, and we're thrilled we could make a difference. Thanks for choosing Refills!
Cindy G.
Customer service is excellent
Reply from RefillsJul 2, 2026
Thank you for your kind feedback! We're thrilled to hear you had an excellent experience with our customer service team. We truly appreciate your support and thank you for choosing Refills!
McKenzie M.
The customer service rep was very kind and had straight forward information!
Reply from RefillsJul 2, 2026
Thank you for your kind feedback! We're so glad to hear our representative was kind and provided clear, straightforward information. We truly appreciate your support and thank you for choosing Refills!
Barbara C.
Very Informational I was happy to have received the call to follow up with my delivery and first injection. Everything went well and she answered all my questions and provided information on what happens going forward. Good Job :)
Reply from RefillsJul 2, 2026
Thank you so much for your kind review! We're delighted to hear the follow-up call after your delivery and first injection was helpful. It's wonderful to know all of your questions were answered and that you felt informed about what to expect moving forward. We truly appreciate your feedback. Thanks for choosing Refills!
Jeremy
Terrible. I’ve attempted multiple times to contact you about my prescription and how the wrong amount was sent to me. I’ve been all but ignored by every customer rep you have. I’ll be contacting my bank about rescinding the charges and presenting the evidence that your company is a fraud.
Reply from RefillsJul 1, 2026
We're sorry to hear about your experience and understand how frustrating this must be. This is not the level of service we strive to provide. We'd like the opportunity to review your order and communication history so we can better understand what happened. Please email [email protected] with your full name and the email associated with your account, and we'll personally look into your case and work toward a resolution. Thank you for bringing this to our attention.
Linda H.
Appreciated the personal call from George to check in with me and make sure all the plans for my treatment were on track. The replies to messages in physician and support chat have been prompt and helpful.
Reply from RefillsJul 1, 2026
Thank you so much for your kind feedback! We're delighted to hear George's personal follow-up helped make your experience even better. It's also wonderful to know our physician and support teams have been responsive and helpful throughout your journey. We truly appreciate your trust in Refills and look forward to continuing to support you!
