Poor
Based on 62 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
reflex-active.com is listed under Jewelry & Watches.
reflex-active.com (reflex-active.com) has 62 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
Showing 36 reviews with 1 star · Clear filters
Paul T.
Watch and companion app is glitchy. Battery life with GPS on renders it more or less useless. I was asked to put a review on the company's website and gave an honest and polite 2 star review. They didn't publish it so don't believe any claims on their website. This review is downgraded to one star based on the watch / app performance and the experience posting a review with the company. You get what you pay for I suppose.
Senga
2 watches in 31/2 years - both broken. Simply will not sync to phone. Also the strap on the first 1 perished within a few months after quite minimal use. Customer service doesn't exist with this company - it’s appalling - offered 50% off another watch. What?? To break again within 2 years?? Don’t think so. Better off spending a bit more and opting for a more reliable brand that doesn’t take your money, doesn’t work, who employ apathetic agents, and who refuse to accept that they’re crap watches.
Reply from reflex-active.comJul 6, 2026
Thank you for taking the time to share your experience. We're sorry to hear that you've experienced these issues. Whilst we're disappointed to hear this, we'd like to reassure you that it isn't representative of the quality and reliability of the vast majority of our products. It sounds as though you've unfortunately received faulty items, and we completely understand how frustrating and disappointing that must have been. We're also sorry if you've had difficulty reaching our customer support team. Please be assured that our team is available and working hard to respond to every enquiry. We're currently experiencing a higher volume of contacts than usual, which has resulted in longer response times, but we are assisting customers as quickly as possible. We truly appreciate your feedback and would welcome the opportunity to speak with you directly. Please get in touch with us at [email protected], where we'd be happy to learn more about your experience and see what we can do to help. Thank you again for taking the time to leave your feedback. Kind Regards, Mary - Reflex Active
Andrew M.
I bought a Reflex Active series 31 smart watch around a month ago. It has been working OK but now the step count is totally off the scale (recording at least double the number I've actually done.
Reply from reflex-active.comJun 30, 2026
We're very sorry to hear about your experience. This isn't the standard we expect from our products, and it sounds like your watch may have a faulty sensor or another issue. Please get in touch with our Customer Service team at [email protected] or you can call us 9am-4pm, Monday-Friday on +44 (0) 121 524 1400, and we will be happy to investigate and help resolve this for you. Thank you for bringing this to our attention, and we apologise for the inconvenience.
Ir
I have had to go back into Argos where I purchased this watch from online 4 times. The first watch I collected from the store- didn’t come on or show any signs of charging. I had to take this watch back and swap it for another where the same thing happened again. After returning to the store with the second watch asking them to set up the third incase I go home and the same thing happened the woman in Argos said it was a ‘bad batch’ meaning I had to change my original watch to a different style then the woman managed to get it on for two seconds and said it will be fine when I go home it will just need a minimum of four hours charge due to flat battery yet I charged for 4 hours + more and still nothing. I wouldn’t recommend I have now had to take this watch back to get my refund- not worth it for what it is at all.
Reply from reflex-active.comJun 16, 2026
Thank you for taking the time to share your experience. We're sorry to hear that you encountered these issues. While this was clearly an unfortunate experience, we would like to reassure you that it does not reflect the quality and performance of the majority of our products. It sounds as though you were particularly unlucky to receive faulty units, and we appreciate how disappointing that must have been. We truly value your feedback and would love the opportunity to speak with you directly and see if you'd be willing to give our products another try. Please feel free to get in touch with us at [email protected], as we'd be happy to learn more about your experience and see how we can help. Thank you again for your feedback. Kind Regards, Mary - Reflex Active
Simon L.
Pretty rubbish. Only paid £9 for it so not too upset, but that's all it's worth. It doesn't sync to Strava, so that's mis selling. GPS activities can be shared to Strava, but nothing else. All in all it's a nice looking watch, but it really doesn't work as it should.
Reply from reflex-active.comJun 16, 2026
Thank you for your review. We're very sorry to hear about the difficulties you experienced when trying to sync your watch with Strava. We can assure you that all of our smartwatches are compatible with Strava when connected through the Blue or the Red Reflex Active app. To successfully sync an activity, please ensure the following steps are completed: 1. Ensure your Reflex Active watch is paired and synced with your smartphone via the Reflex Active app. 2. Complete an activity on your watch, such as a run, walk, or bike ride. 3. Once the activity has been saved, navigate to the activity history/data section within the app. 4. Open the activity details and select the Strava logo. 5. Follow the prompts to authorise and connect your Strava account. If any of these steps are missed, the activity may not sync correctly with Strava. We sincerely apologise for the frustration this caused and hope you might consider giving us another chance in the future. We'd be more than happy to assist further if you have any questions at [email protected] . Kind Regards, Mary - Reflex Active
Lorna
The watch doesn't keep accurate step counts. For 3 days in a row, mine showed 0 steps but calculated my heart health. It showed incorrect readings before but these usually righted themselves. I emailed Reflex Active and asked them to replace the watch as it was still under guarantee. They refused and said I'd need to send the watch back. I've now bought another one but please don't waste your money on this product!
Reply from reflex-active.comJun 16, 2026
Thank you for your review, and we're very sorry to hear that you've experienced issues with your watch. To clarify, our returns process for faulty items requires the product to be returned to us first so that our team can inspect and assess the fault. In many cases, the issue can be resolved through repair, and if the watch cannot be repaired, we would of course arrange a replacement. Unfortunately, we are unable to send a replacement without first receiving and checking the faulty item, as we need to determine whether the issue can be fixed before proceeding with a replacement. I hope this helps explain the process. If you have any further questions, please don't hesitate to get in touch with our customer service team at [email protected], who will be happy to assist. Many thanks, Mary - Reflex Active
Carl H.
Don't waste your money, it's garbage.
Reply from reflex-active.comJun 16, 2026
Thank you for your feedback. We're sorry to hear that you didn't have a positive experience with our product. We would really appreciate the opportunity to learn more about the issues you encountered, as we'd like to investigate further and do our best to put things right. We take great pride in our products and would love the chance to demonstrate that they can live up to your expectations. Again, we apologise for your experience and encourage you to reach out to our customer service team at [email protected]. We'll be more than happy to assist and work towards a resolution. Thank you for taking the time to share your feedback. Best, Mary - Reflex Active
Yvette
My watch is inaccurate and I have to monitor it more. Very unhappy with it 😕
Reply from reflex-active.comJun 16, 2026
Thank you for your feedback. We're sorry to hear that you didn't have a positive experience with our product. We would really appreciate the opportunity to learn more about the issues you encountered, as we'd like to investigate further and do our best to put things right. We take great pride in our products and would love the chance to demonstrate that they can live up to your expectations. Again, we apologise for your experience and encourage you to reach out to our customer service team at [email protected]. We'll be more than happy to assist and work towards a resolution. Thank you for taking the time to share your feedback. Best, Mary - Reflex Active
