Great
Based on 2,747 reviews
ReflexMD4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Try ReflexMD Today ReflexMD makes weight management simple. Our innovative telehealth platform connects consumers directly with board-certified physicians, enabling high-quality care in the comfort of home. Our white-glove concierge service, through our Wellness Advisors, guides consumers on every step of their wellness journey, providing education and motivation as well as convenient, affordable access to provide GLP-1 weight management medications. Real solutions. Doctors who care. Results you see and feel. That’s the ReflexMD promise. Contact Us ReflexMD is changing the way people manage their health. First Stop: weight management. We’re addressing America’s obesity epidemic by providing consumers access to the GLP-1 medications. We believe healthcare should be accessible and reliable for everyone, so we’re building a future where high-quality care and treatments are always within reach.
ReflexMD (reflexmd.com) has 2,747 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
2,747 approved reviews, newest moderated first
Debbie Arnold - Dining With D.
My package arrived HOT. I realize it is difficult in this heat wave, but I am concerned about the viability of the medicine.
Reply from ReflexMDAug 1, 2024
Hello Debbie, I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services.
Louise S.
This is the first shipment that was still “refrigerated “ when it arrived. The prior shipments were room temperature, at best.
Reply from ReflexMDAug 16, 2024
Hello Louise, We are sorry to hear the medication was warm in your package when it arrived, but please don't worry. While our compounded medications are shipped with ice packs, the medication has been through cGMP stability studies and was found to be thermally stable at extreme temperatures well above 100°F. Assuming your package was not subject to extreme temperatures longer than two days, there should be no impact to safety or potency.
Beth R.
I have had nothing but positive experiences with ReflexMD. They are always profession and informative. Whenever I have a question, they always get back to me with hours. Great company!
Reply from ReflexMDAug 13, 2024
Hello Beth, Thank you for sharing your positive experience with us! We're thrilled to hear it, and your feedback motivates us to continually provide outstanding service. If you ever need assistance, please feel free to contact us anytime. We're honored that you chose ReflexMD to support your health journey, and we're committed to exceeding your expectations every step of the way.
Alice
On time delivery and no issues with updates.
Reply from ReflexMDAug 16, 2024
Hello Alice, We're delighted to hear about your positive customer service experience! Your feedback inspires us to keep delivering exceptional service. If you need assistance in the future, don't hesitate to reach out.
CD
For the second month in a row my order showed up warm. It seems like it was sent by a different pharmacy than my previous orders (which I requested it not be sent by this pharmacy twice when speaking/emailing support) because the order shows up warm, split into two vials that are more difficult to use, and is sent with 2 day shipping instead of next day (so it sits in the elements for longer periods of time). My last order arrived while I was out of town despite MULTIPLE exchanges with customer support guaranteeing it would not.
Reply from ReflexMDAug 1, 2024
Hello there, We are truly sorry to hear about your negative experience, and we appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We have requested your information here through Trustpilot so we can locate your account and reach out directly to solve this issue. We look forward to making things right.
Ann P. F.
Shipment arrived today as advised but med was warm and ice pack was completely liquid. The silver insulated envelope was not sealed. Will the warm med effect it’s strength?
Reply from ReflexMDAug 16, 2024
Hello Ann, We are sorry to hear the medication was warm in your package when it arrived, but please don't worry. While our compounded medications are shipped with ice packs, the medication has been through cGMP stability studies and was found to be thermally stable at extreme temperatures well above 100°F. Assuming your package was not subject to extreme temperatures longer than two days, there should be no impact to safety or potency.
NH
My medication arrived warm. It was packaged with cold packs but must have been on the hot truck too long. I’m not sure if the medication is ruined. This is too expensive to have this type of thing happen.
Reply from ReflexMDAug 1, 2024
Hello there, We are truly sorry to hear about your negative experience, and we appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We have requested your information here through Trustpilot so we can locate your account and reach out directly to solve this issue. We look forward to making things right.
Lysa
I recently had to travel when my shipment should have arrived at home but I worked with a rep there who temporarily had my shipping address changed to receive my meds at my destination. I received an email letting me know she followed up and changed it back to my home address without even having to call back in. Great customer service!
Reply from ReflexMDAug 13, 2024
Hello Lysa, We're thrilled to hear about your positive experience! Your feedback motivates us to continue delivering exceptional service. If you ever need assistance, please don't hesitate to reach out again. Thank you for choosing ReflexMD to support your health journey.
