Reply from ReformlyJul 14, 2025
Dear Emma,
Thank you for taking the time to leave a detailed review, we truly value your feedback, even if the experience wasn’t what you had hoped for. As a founder I'd like to personally address some claims made in your statement.
1. The 28 days Guarantee & Return Policy
The “unused” return condition only applies if someone wants to return the board before starting the 28-Day Challenge. The 28-day guarantee applies after completing the program, and we’ve clearly communicated that proof of completion (like a filled-in progress tracker) is required. We understand you asked some follow-up questions, apologies if our previous replies felt vague, we’ll make sure to update our support team to be clearer moving forward.
2. 28-Day vs 30-Day Challenge
Originally, we called it a 30-Day Challenge, but updated this to 28 days to better fit the program structure. If you saw “30 days” mentioned somewhere, we’d love for you to point it out so we can fix it, sounds like an honest oversight, not an attempt to mislead.
3. Return Shipping Costs
International return shipping is indeed at the customer’s responsibility, as stated in multiple places on our website including the return policy which can also be found during check-out. We’re not hiding this. As an international brand with fulfillment in the Netherlands, we’ve chosen this setup for its reliability and infrastructure, even though it unfortunately means higher return shipping costs for some regions.
4. Reviews in Exchange for Incentives
We never ask for positive reviews, only honest experiences, whether good or bad. The message in our private community was clear about that. Most people only leave reviews when they’re disappointed, which creates a skewed image. When we invited our community to share their genuine thoughts, we were actually blown away by the positivity and impact our product had made. I'd like to point out however that we'd never incentivise positive reviews in exchange for money back of some sort.
5. Dropshipping Claim
To clarify: we are not dropshipping. Our products are partially stored and fulfilled directly from our warehouse in the Netherlands, allowing us to ensure quality and faster delivery times.
I hope this gives some clarity. If there’s anything else you’d like to discuss or if you’re still left with questions, feel free to reply directly, I’ll personally make sure you get a clear and fair response.
I also see you've gotten a very clear response from us last thursday and so far we haven't received anything back, hopefully all questions were handled and everything is clear now.
Warm regards,
Leon
Founder – Reformly
