david P.
Gasket arrived damaged
Gasket arrived damaged. Box was crumpled, and the gasket was damaged to the point where it is not effective and I will have to buy a new one.
Reply from AERIA RefrigerationMay 19, 2026
We are very sorry to hear that your gasket arrived damaged and that the box was crumpled during transit. This is certainly not the experience we want for our customers. We would appreciate the opportunity to review the situation and help resolve it for you as quickly as possible. Please contact us directly with your order number and a few photos of the damaged packaging and gasket so we can look into replacement options with the carrier and assist further. Thank you for bringing this to our attention.




