Karen B.
I trust Reliable for all my needs
I trust Reliable for all my needs. Service is great and always polite and professional.

Great
Based on 204 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1978, Reliable Heating & Air services Georgia homeowners with air conditioning and heating repairs, HVAC installation and heating and cooling maintenance. Reliable Heating & Air also provides same day emergency plumbing with over 25 licensed plumbers in Atlanta and electricians.
Reliable Heating & Air (reliableair.com) has 204 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
204 approved reviews, newest moderated first
Karen B.
I trust Reliable for all my needs. Service is great and always polite and professional.
RBMAC
On time service and no pressure to sale me something I don’t need.
customer
The tech fixed the problem but left trash in the crawl space.
Reply from Reliable Heating & AirOct 12, 2026
Thank you for your feedback. We’re glad to hear our technician was able to resolve the issue, but we apologize that the cleanup did not meet expectations. We strive to leave every home as clean as we found it. Please contact us at [email protected] with your account information so we can review the matter further and assist you. Thank you for bringing this to our attention.
customer
Noah was terrific! He identified the issues and made the repairs quickly. Thank you.
Johnny C.
Excellent!!!
Laura Kirk P.
The tech was on time, pleasant and quick to diagnose the problem.
Actual C.
Two service technicians came out to our home one to do our annual maintenance on the furnace and the other to test our water for a purification system. Both nice guys,but both were late. The purification guy rescheduled for 10/2/26, then No Showed us. The HVAC guy serviced our two units on 09/24/26 and did not fully unclog the upstairs unit drainage. The following week the unit stopped working, condensation built up and basically flooded my attic. Thursday evening we came home to water running from the ceiling, water coming from the lights, wet carpet, wet ceiling and insulation. We had a trip switch installed on that unit a few years ago so, I am confused as to why the switch failed and didn't automatically the unit down when water was detected. This situation was an epic fail. But wait for it.... Reliable actually read these reviews, wow! Their customer service called, which totally surprised me. They requested pictures of the damages and agreed to cover all repairs. They even sent out another tech to take care of ordering my water purification system. I am blown away with their customer service.
Reply from Reliable Heating & AirOct 5, 2026
We’re sorry to hear about your experience and sincerely apologize for the frustration this may have caused. A Customer Care team member will be reaching out to you directly to discuss your concerns and work toward a resolution.
customer
On time, great service,