relip.coReviews of relip.co

Reply from relip.coAug 27, 2023

Hey Jon, Thank you for taking the time to share your feedback. Firstly, we are very excited that you have rejoined relip and that you have given us the chance to turn this review around. We're genuinely sorry to hear that you were dissatisfied with our service the first go-around. We'd like to clarify the issue about the number of leads per day. The average number of leads typically hovers around 4 per day for accounts targeting 1-4 investment properties. However, this can vary based on several factors including the loan programs you're using, available rates, Loan-to-Cost (LTC), Loan-to-Value (LTV), as well as the specific states and property types you're targeting. These variables all contribute to the fluctuation in daily lead generation. In looking at your account it seems like we were able to generate 90 leads in your first two months on our program, however we also noticed that none of your leads had been dispositioned in the system which is key for us to be able to effectively improve our targeting , as well as for you to make use of the automations we have built into our CRM. We should also note that we rarely if ever see clients close a deal in the first 90 days. Even if the first lead on the first day of running campaigns turns out to be a viable deal, it will be 60 days at minimum before a deal closes, given the complexity of funding deals on the investment side of the industry. It's for that exact reason that we offer a 6 month guarantee of our service, as we want clients to have proper expectations of how long they must commit to the program to reap the rewards. Since your initial experience, we've made several enhancements to our lead qualification (with the use of AI), customer success, and lending programs. We're beyond excited that you’ve chosen to resubscribe to our services, and we're confident that you will find the changes we've made to be valuable. This is a new opportunity for us to earn your trust and we're fully committed to making your experience with Relip better this time around. Thank you for giving us another chance. We look forward to exceeding your expectations. All we ask is that you adhere to our best practices, lean on your relip success team as much as possible and give the program the time it needs to help you succeed. Let's do this Jon!

Reply from relip.coMar 14, 2023

Dear Mike, We're sorry to hear that your experience with Relip did not meet your expectations. We take all feedback seriously and will do everything in our power to ensure that we provide a positive experience for all of our clients. We apologize for any confusion that may have arisen regarding our loan products. Our team strives to be transparent in all of our communications, and we regret any misunderstandings that may have occurred during the sales process. Unforuantely not every scenario fits the box and some deals just aren't financable regardless of how we try to make them work. Regarding your access to our CRM system, we apologize for any inconvenience this may have caused but when a payment bounces our system automatically shuts off access. We take customer data and privacy very seriously, and our system is designed to safeguard this information. However, we understand your concerns, and we are happy to work with you to ensure that you have access to the data you need. Regarding our pricing structure, we understand that we may not be the best fit for everyone. However, we believe that our pricing is competitive and reflects the high level of service that we provide to our clients. In addition to the response above, we also want to let you know that we have lending tear sheets available on our website at app.relip.co/resources. These tear sheets provide detailed information on the lending programs that we offer, including loan-to-value ratios, interest rates, and other important details. We encourage you to take a look at these tear sheets to get a better understanding of our lending programs and what we have to offer. Our 100% financing program is available to select investors who meet our minimum criteria of 10+ flips in the last 36 months as well as have strong credit and other minimum qualifying criteria. We are always looking for ways to improve our services and we appreciate your feedback as it helps us to better serve our customers. Thank you for taking the time to share your experience with us. Once again, we apologize for any inconvenience that you may have experienced, and we hope that we can work together to find a resolution that meets your needs.

Reply from relip.coNov 29, 2022

Hey Ed, it's Jordan here! On behalf of the Relip team we are very sorry that you had a bad experience. Unfortunately, ad campaign restrictions on Facebook, are a fairly common problem in the advertising world. While it doesn't happen to everyone it certainly can happen. Thankfully, our team is always available and equipped to handle restrictions for our clients. As an agency, we have our own Agency Reps inside Facebook who help us navigate client restrictions. We're very sorry that we couldn't get things going for you and that our relationship ended so prematurely. If ever you decide to give us another shot you have a free month available to you. Simply share a screenshot of this comment and the team will waive the fee. Either way, I wish you the best of luck with your business and we are always standing by to help.