Reply from RemofirstJun 11, 2025
Hi Simon,
Thank you for sharing your feedback. I’m sorry to hear the experience didn’t meet your expectations during an important time like parental leave.
In your unique setup, where you acted as both the client and the employee, the invoices issued during your leave covered mandatory employer contributions and our fixed platform fee. These are legally required to maintain compliant employment.
While our platform and service fees are fixed and fully transparent, total monthly costs can vary based on local employment laws and statutory requirements in each country. This is outlined at the start of every engagement and further explained during onboarding. As a step, we’ll review how we can make this clearer in our process and continue improving how we communicate cost structures upfront.
Regarding the invoicing concerns, in your case, several invoices went unpaid over multiple months, which placed both parties in a difficult position. As part of our duty to ensure compliance, we must follow up on such cases with due care to avoid legal risk or disruption to payroll and our services. We believe this context may have contributed to how our messages were perceived. That said, we take your feedback seriously and will review our communication internally to ensure our values of professionalism and kindness are consistently upheld.
EOR can be a powerful solution for simplifying employment, but it also depends on shared responsibility. In this case, several of the challenges appear to have stemmed from a breakdown in that shared responsibility, which unfortunately affected the overall experience.
We’re committed to learning from every client experience and continuing to improve the clarity and quality of our service.
Thanks again for your feedback.
Tarek
Director of Customer Success
