Average
Based on 46 reviews
RemoteLock3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
RemoteLock has been automating access control and improving on-site property operations efficiencies across multiple industries, including vacation rental and multifamily, for more than ten years. As a leading access-centered property operations software platform provider with more than 10,000 customers in 75+ countries, RemoteLock helps property managers enable, control, and automate access and climate control across their portfolio. RemoteLock’s platform saves property managers time and money through the elimination of tasks for onsite staff and helps scale businesses with greater confidence. It is differentiated by its dozens of integrations with applicable hardware and business software systems for an easy-to-use, turn-key solution. Learn more at remotelock.com.
RemoteLock (remotelock.com) has 46 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
46 approved reviews, newest moderated first
Bryan C.
I have about 10 of their locks on our Airbnb's, takes days to get a response via email, when I call I'm on hold for 15 minutes then it forces me to leave a voicemail. Its a bunch of snowflakes "working" there that don't understand business.
Maintenance M.
Their customer service could not be worse. They never answer regardless of how long you're on hold. Don't expect to hear back within a couple business days.. they're an absolute wreck. Steer clear and go with literally any other business. The locks have tons and tons of issues.
Chad L.
We have been using for over 5 years in multiple boutique hotels and homes. Everything was adequate (not great) for the first few years but lately it’s all going downhill. The latest batch of locks for our recent hotel fails about 80% more than the previous models in older properties. We replace almost all locks every year now and complying with warranty claims is arduous and not worth our time usually. Worse than the hardware is their customer service. They typically take days to respond and are completely unhelpful every time. They just suggest it’s user error or we need to use a better brand of batteries. Literally, you must you Energizer according to them or their $600 locks won’t work? We are switching all locations to a new company at great expense as we can not deal with them any longer for our own mental sanity…
Derek T.
Their locks fail and they have a bait and switch on their software pricing. Buyer beware!!
AFM
This company used to be great but things have been going downhill for a little bit now. First up the app stopped working for the creation of door codes for guests.....and I did not find this out until a guest is messaging saying they cannot get in. I was in bed in a different time zone and the guest remained locked out. Today I received an eMail to say they are discontinuing my service plan and doubling the price if I wish to remain using the exact same features. Clearly they have sought greed over those customers who have supported their business for 5+ years. I will not be buying any more of their locks and will be looking to replace the others with different companies
human C.
I have used their locks for many years and they have worked well overall. When not, support was available and helpful. Of late they are out of touch. The business of locks and allowing entry has an urgency to it, so when you need help you usually need it right away. I'm sorry to report that is no longer guaranteed with RemoteLock. It has been impossible to get ahold of them by phone and email response is nil. I'm actually wondering if they've gone out of business or are about to.
