Julie
Execution needs work
Overall, the idea of Remote Year is great, but the execution lacks. I am glad I went on a 4 month LATAM trip, but I would never do one longer than 1 month with RY again, instead I would do four 1 month programs. A lot of the experiences were unforgettable, and some of the people I met were great, but it was hard to get past a lot of the issues RY had and that made the trip less than ideal, especially for the premium you are paying. Small groups don't work for RY. If thinking about signing up for a 4 or 12 month program, check how many people are signed up. Issues due to small groups include: having to cancel a ton of events due to not meeting minimums, cliques forming and the impact being exasperated, plus others. Communication is a huge issue with Remote Year. You don't know if events you paid for on the marketplace are still on until last minute and find out details about what to bring, when to meet, etc. sometimes just 12 hours before the event. Also, you don't find out where you are living and with who until a few days before you arrive in each city which seems quite unreasonable considering RY has known for months we are coming and should have housing secured. Additionally, the accommodations vary greatly and the "lesser" ones are unreasonable. If we are paying $3K a month, per person, there is no reason in the LATAM cities I stayed that RY can't get us a better place - we all looked up airbnbs so we know that it could have been done. Some places are super nice, while others have major issues like mold or sinks that don't turn off. RY prides itself on community but then houses everyone so far from each other does the exact opposite - it creates divides and weakens the community. I joined RY mostly for the community and was sorely disappointed. The cost of marketplace activities is sometimes outrageous - my group started doing things on their own because of this which is frustrating because we choose RY so we wouldn't have to plan on our own. Overall, if the cost was on par with other programs like this, I wouldn't have been so upset. But, paying a premium to get an average service was disappointing. I would recommend doing multiple 1 month programs if you use Remote Year.
Reply from Remote YearJul 7, 2022
Hi Julie, Thank you for sharing this with us. I can assure you all of this information has been passed back to the relevant City Teams in the LatAm countries. Great to know that you would like to continue traveling with us also, especially given the fact that we've just made it much easier to travel 1-month at time, and with a lot more options to do so. We constantly check that our experiences on the Marketplace offer good value for money, as well as often offering activities which are not readily available to people outside of Remote Year. I will be feeding this back to the LatAm team again to review, including a review of level of communication and communication timing ahead of an event. All information should be very clear on the RY Marketplace and provided in good time to people when they sign up to an event, along with their confirmation. All of our accommodations meet the same good standard, at a very minimum, and it’s true that some people find others more favorable than others, depending on taste, location, size etc. If there is an issue in any apartment then we have a service promise to Remotes to resolve or find alternative solutions within a very short time frame. Again, I will be looking into what may have happened on your Journey to make sure that we provided assistance and support that we expect. It’s not always possible to have all accommodations located very near to each other, though all are similar distances to the co-work space and all in great neighborhoods. Because of this, we make a large effort to build community through the community events & programming outside of the accommodation, and encourage co-created community experiences & workshops, which is the role of the traveling Community Leader with support of the local City Teams. Thanks again for this feedback, and hopefully we will see you on the road on a 1 month Trip very soon.




