Reply from Remote YearMar 18, 2022
Community is at the core of what we do and occasionally we find ourselves in a position where we have to proactively manage our community in line with our Code of Conduct.
Unfortunately, Chris compromised our Code of Conduct and was removed from our program. Our Code of Conduct clearly states that we will not hesitate to remove people at any point if someone has been in violation and people within the community have been affected. We take our Code of Conduct very seriously and communicate this during the booking process, onboarding, and orientation at the beginning of every program.
We have a duty of care to protect the identity of customers and our staff, when requested, which means we are not always able to go into details. However, we conduct in depth reviews to ensure that we are taking properly informed decisions.
It’s important to me, and the team, that we create an environment where people feel safe to come forward if they sense any kind of wrongdoing, instead of feeling like their experience will not be heard or taken seriously. Every situation, and the best way to manage, is evaluated on a case by case basis within the Leadership team. I am very proud of our team’s approach to these situations, and know that many of our customers feel reassured by this when they travel with us, as I expect them to be.
While it is rare that we have to remove someone from our programs, we stand behind every decision we have made to do so because we are committed to protecting and creating the safest environment possible for our communities.
Shaun Prime
CEO