RepairClinic.comReviews of repairclinic.com

I’ve called multiple times and during different parts of the day and you can never reach anybody on the phone. If you request a call back, you never get a call back. I contacted their Customer Service team via email immediately after I accidentally purchased a part and they told me I was not able to cancel the order.

The part i ordered never came. Absolutely no way to get in contact with RepairClinic to resolve the issue. Many phone calls, call back number service (they never called), 2 online complaint forms with a response by AI that has nothing to do with the issues.

Like others are saying, whoever took over has no customer service. Stay away from repairclinic!

Don’t waste your time with this company. There are plenty of other options on the internet. I went with them because their shipping policy states that in-stock items ship the same day they are ordered. I needed my $16 part kind of quickly so that sounded good to me, and they were supposedly shipping via USPS Priority, which cost $12, but that would mean I’d get my part in a few days. I did get a shipping confirmation email the day I ordered but the button for tracking info didn’t work and when I looked up my order on their website there was no tracking # there either. I didn’t worry too much about it and figured it was a glitch and my part would just arrive in the mail in a few days. I waited a full week, still hadn’t received my part, and still didn’t have a tracking number. I tried reaching out to customer service. What a joke. No one was answering the phone and I selected the option for a call back and decided to send an email too. I got the call back three days later, along with an email response. The email sent me a tracking number, but it only showed me that a shipping label was created…which means USPS still did not have the package. I emailed customer service again, and they argued with me and told me “Please, rest assured, your package has shipped out. It is on a bulk shipment to a central sort facility to distribute to other postal facilities. Once your package gets to your locale, your Post Office will place the tracking label on it then schedule it to go out with your mail carrier. If not delivered to you by 6/12/26, please reach out and we will be able to send out a replacement or process an order refund”. My order was placed on 5/24 so 6/12 would be 20 days after I placed the order! I let customer service know I wasn’t happy and tried to tell them that a tracking status of “shipping label created” meant the package still wasn’t en route and they said “USPS does have this part as it was shipped out. The tracking will not update until it in your area out for delivery. USPS Priority shipping is not the same as if you were to use Priority with the post office as ours ships in bulk as a business and can take up to 20 days for delivery.” At that point I disputed the charge with my credit card and surprisingly they refunded me immediately. Maybe the dispute was resolved quickly because the low cost ($34). I also wonder if they have had enough previous disputes raised with RepairClinic that it was just automatically approved? I received the part 15 days after I placed the order. It arrived with a “USPS Ground Advantage” sticker on it (NOT USPS Priority) and the return address said “Returns Dept., Repairclinic.com” The part appeared to be new but with this company, who knows?!

Do not order from this website. They do not answer the phone. They place you in a loop! I paid to have my order fedex shipped in 2 days, then when I checked the tracking status it will not ship until 1 week or longer after I placed the order.

The owner died and whoever took over is using Ai and has no customer service! Trying to buy from this company is a wast of time and money! I the low life refuses to answer his or her phone to check for the correct parts they may as well go out of business!

The only customer service available is via email. I ordered a part and realized I had made an error as the part wasn't exactly right, even though it came up as compatible by model number. I tried calling the CS number... on hold for ever and then the automated system tells you they will get back to you and hangs up. No call back whatsoever. Called several times, same result. The return has to be initiated by email, which they did respond to, however, the process is much more burdensome then necessary, given models utilized by other online companies. Overall there seems to be an innate effort by RepairClinic.com to place as many layers as they can between them and the customer. They have a lot of parts and did get it shipped in a timely manner, but you better be darn sure you ordered the right thing.

I ordered a oven element for my stove, when I got it, I knew that it was not the correct part. I sent it back in the original shipping box along with order number and transaction number. They will not refund my money for this as they say that it showed scarring and looked as if it had been an attempt to install this. NO MORE BUISNESS with this Company. Very Very Disappointed!!!