Reply from repprovisions.comSep 8, 2026
Hi Edward, as mentioned in our previous email communications, your order came through on Thursday. As stated on our website, we only ship on Mondays, Tuesdays and Wednesdays. Occasionally, we will ship on Thursdays depending on the area. Your order was on track to ship out on Monday for a Wednesday or Thursday delivery and was delivered on time. We also provided you proof of the emails sent to you when the order was placed, when it was shipped, when it was out for delivery and when it was delivered. Like we mentioned before, if you would have reached out to us before it shipped to let us know you would be out of town and to hold your order, we would have been happy to do so. But unfortunately, you did not reach out to us until the day it was delivered. We had no way of knowing you would not be home. We are a small company and unfortunately, we cannot absorb the cost when a customer is not home to accept the delivery and the meat ruins. We do have this stated on our website as well. As stated in our emails to you, even though we were unable to issue a full refund or re-ship your order, we did offer a 20% discount on a future order if you decide to shop with us again. We are so sorry it had to end this way but we truly do appreciate the support that you have given us and wish you nothing but the best. Thank you again Edward! 🙏🏻