Reply from repprovisions.comOct 15, 2026
Hi Sherri, Thank you for your feedback. We are so sorry to hear you haven’t had a great experience so far. Typically we have great feedback on our steaks, so we are very sorry this didn’t happen for you. We do ask, as stated on the paper we placed inside your box and our website, to please reach out to us anytime there are any issues with any of the products. This is the only way we can understand what you received and to properly resolve a potential problem. If you have any photos you could email us, that would be very helpful.
Grass fed, grass finished steaks do have their own challenges when cooking the perfect steak, as they are very different from a grass fed, grain finished steak. Since we don’t feed any grain, consistency is difficult. It’s extremely difficult to make every beef finish exactly the same each time and it will vary from beef to beef due to genetic differences or seasonal differences in grass species they are grazing at the time. So although it’s the healthiest way to eat beef, and even though you may have had grass finished beef before, one grass finished beef may not always be as tender as the next, one may have more fat than another or one may look different than another. We do have prep and cooking tips we like to share with our customers to maximize tenderness. If you have any of those steaks left, please reach out to us and let us know and we will be happy to share those tips with you.
Thank you again for giving us a try Sherri. We truly do appreciate you for supporting our small family farms. 🙏🏻🥰