repprovisions.comReviews of repprovisions.com

Best beef sticks ever!

BEWARE: Poor customer service and unacceptable packaging practices. My box of meat arrived a day late and immediately raised red flags. The contents were only slightly cool, and there was no evidence of dry ice in the box—no residue, no bags, nothing. This was especially concerning because this meat was intended for my 6-month-old son. Upon opening the packaging, the meat had a foul odor, clearly indicating it was no longer safe to consume. I contacted the company immediately and provided all the information. Their response? They told me I should have taken pictures — of what, exactly? A warm box of spoiled meat with no dry ice? They claimed to have video footage of dry ice being added to the package, but when I requested to see it, they were unable or unwilling to provide it. No refund or replacement was offered, and the tone of their response came off as accusatory, as if I were making the situation up. Fortunately, the order was under $200, but that doesn’t excuse the lack of accountability. I’ve ordered from several reputable frozen food companies in the past and never encountered something this unprofessional. I do not recommend this company and will be sharing my experience widely to warn others. ***Their response to this message is hysterical. They sent me a video of a box of meat getting dry ice. No indication of what was in the box. Nothing. Just someone putting dry ice into a box. Don’t let them scam you. I never changed my words. I have always said the meat was cool to touch, but questionable which is why I reached out to you to begin with if this was the norm of your products. I have ordered from Seatopia and force of nature and even when products have been delayed there has still been dry ice in there. My box had no indication there was ever dry ice. Why would I go out of my way for $175 order like this and make stuff up. I opened up the meat the very next day of arrival and it had a foul odor. I let you know it has a foul odor. Regardless if this box ever had dry ice in it. The fact that it was delayed in 90 degree weather I’m telling you it’s spoiled. And all you say is too bad. That is poor customer service and people should know what they are getting involved with. **** At this point, it’s beyond frustrating. Regardless of your video or any claims about how the package was handled, the fact remains: the food is spoiled and cannot be consumed. Your repeated references to your company’s “honesty” are not only irrelevant, but frankly insulting and it feels as though you’re implying that I’m being dishonest. I have offered to return the product. I’ve asked for either a refund or a replacement of just the meat, not even the beef sticks, yet my concerns continue to be brushed aside. Terrible customer service that we can all be honest about. *****You continuously responding to this thread, says a lot. About you as a “customer service representative” and the company you are sadly representing. It feels like more energy is going into managing reviews and responding to this post than into actually keeping your customers or making things right. What’s been most upsetting is the way I’ve been made to feel throughout this whole process, as if I’m being dishonest, when all I’ve done is report that the meat I paid for arrived spoiled. I’ve offered to return it, asked for a partial replacement or refund, and still, it feels like I’m being dismissed or blamed for something completely out of my control. At this point, I really don’t care to continue doing business with a company that handles product issues this way and if anything this was eye opening. If this is how you treat your customers I can only imagine how you prepare and treat your product. There are plenty of other companies out there offering high-quality meat and treating their customers with the respect and care they deserve. A huge mistake I made on my part trying something new.

Great product, helpful company!

Always great products and high quality!

I have been receiving shipments from Rep provisions for almost 2 years and I am very impressed with their customer service. They inform you when they ship and keep you updated. On the rare occasion your order is off you let them know and they have tapes of your box being packed and remedy any omissions. They are always so pleasant to deal with.

Always great quality meat. It really matters how the animals fed. Very few people seem to understand that you do not want meat from animals that were grain fed. Also, if you really want to step it up to the next level for your health - you need to try the ground beef with organ meats!

The meat is delicious and delivered in a timely manner. I have been subscribed for almost a year now and have no plan on stopping.

Best quality meat, great customer service, reasonable pricing. Couldn't be happier with them