Excellent
Based on 403 reviews
Reputation Defender4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ReputationDefender helps individuals and organizations take control of their online presence when it matters most. Whether you’re dealing with negative search results, unwanted exposure, or ongoing privacy risks, we provide discreet, high-touch support to assess the situation, build a strategy, and execute on your behalf. ReputationDefender is part of Gen Digital, Inc.., a global company dedicated to powering Digital Freedom with a family of trusted consumer brands.
Reputation Defender (reputationdefender.com) has 403 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
403 approved reviews, newest moderated first
Mike C.
Nate had answers to all my questions as well as making some suggestions. He was very kind and understanding of my situation.
Reply from Reputation DefenderDec 5, 2024
Thank you for the review, Mike! We're so glad to hear that Nate was able to help you. We appreciate your kind words and will share your feedback with Nate.
ROBERT A.
I was having trouble with search results for my name on the Internet, it turns out that a person with the same first and last name as mine, was convicted of a serious crime. To make the circumstantial matters worse the person lives in the same city/county. I contacted Reputation Defender and Brittany Samuels was assigned to assist me. I am very pleased with the results. Rep. Defender was able to remove my name from the common search systems, and eliminate the erroneous ties on the Web. Brittany was always available to talk if I had a question, and she called me several times over the last year to update me on the latest scans. I highly recommend them and Brittany Samuels as one of their representatives. Knowledgeable, friendly and effective!!
Reply from Reputation DefenderSep 13, 2024
Hi, Robert, Thank you for taking the time to review us! We are so glad to hear you were pleased with your results and the support Brittany provided over the course of your engagement. We think Brittany is pretty great too!
john T.
so i did a search on myself, results come back with anything but me and they say I failed! as an IT expert I find this to be another Norton piece of trash just like their identity protection. what a scam
Reply from Reputation DefenderSep 6, 2024
Hi, John, Thanks for checking out our Reputation Report Card! We are sorry the experience wasn't a good one for you. Hopefully, we can explain what happened in your case. Our scan simply finds what Google shows people when they search for your name. If your report card contains information about other people (which often happens with common names), it means your online presence isn't strong enough to distinguish you from those other people. Your search engine results should paint a thorough, accurate, and engaging picture of who you are and what you do. If you aren't even showing up when people look for you, then that is indeed a "fail." To improve your Report Card and make a great first impression on the individuals and organizations looking you up online, you need to thoughtfully construct a robust online reputation. You can do this by creating a well-designed personal website, strategically posting on social media, and generating content that appeals to search algorithms. This encourages Google to rank your content higher, pushing down the irrelevant results so that you "own" the first page of search results, beyond which few searchers ever look. We help people define themselves online in this way. If you have any questions about how to improve your search results, please give us a call. We are happy to offer free advice.
Robert J.
Not that it'll matter, as they'll probably suppress this review, but this company is a huge scam! They are quick to take your payment but slow as all heck to refund you after they lied to you and promised service. Stay away. Already reported them to BBB and FBI.
Reply from Reputation DefenderAug 15, 2024
Hi, Robert, We apologize for the wait to get your refund. As soon as we realized we would be unable to work with you due to your particular reputation issue, we immediately began the process of returning your fee. The transaction went through yesterday (8/14/24), which means the money should be back in your account in 3-4 days. We are deeply sorry for the inconvenience this delay has caused you. If you have any further concerns or questions about your refund, please don't hesitate to reach out.
Alex S.
I understand that it can take time to get results with a project like this. But what I didn't expect, was that the content and assets created would actually harm my reputation more than it helped in the meantime. Reputation Defender created a new website full of obscure, purely SEO type content which did nothing to explain who I was. Rather than just promoting my existing website. They didn't even discuss that strategy with me. They simply went ahead and registered a whole new domain and built a weird website to rank at the top of my search term. The social media posts created were minimal in number, generic in content and did next to nothing to build my brand. When I raised issues with them, very little was done. And promises were made to take immediate action that weren't delivered on time. So bad and harmful were the assets they created for my business, that I actually had to insist on them being taken offline. A few hours of basic work on my own over a couple of days netted far better results, far more quickly than several months of working with them. The account management was almost non-existent. With only one brief meeting at the beginning. And only an occasional email, several weeks apart. Content was occasionally sent over for approval. But without any context for it's use. Leading to a raft of low-quality placements. I would strongly advise investing your money elsewhere. Or simply spend one afternoon doing it yourself.
Reply from Reputation DefenderAug 15, 2024
Hi, Alex, Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations. We value the collaboration over the past few months and appreciate your involvement and feedback. Although we were able to get new assets ranking at the top of search results so quickly, we understand that even with this success, certain aspects of our service didn’t fully align with your expectations. As discussed, we do remain confident that we can address your concerns and have provided options we would be happy to explore with you in more depth. However, we understand your position and your satisfaction is important to us. This is why we chose not to hold you to the remainder of your contract. We apologize that your experience didn’t meet the standard we strive for with our customers. Your feedback is invaluable, and we’ll use it to improve our processes. We wish you all the best in managing your online reputation, and we’re here if you need any further assistance. The ReputationDefender team
Brendan
I have been a client with Reputation Defender for almost three years. They have met the expectations I had in mind when I initially signed. My career is no longer paralyzed because of the results they have delivered. My only regret is that I had not signed up one year earlier. The interactions with my most recent account manager, Cliff Gollehon, embodied the best customer service I have ever experienced in my life. I recently found out that Cliff is no longer with the company. If someone could share that sentiment with Cliff it would be appreciated.
Reply from Reputation DefenderAug 6, 2024
Hi, Brendan, Thank you so much for the kind words. We are thrilled to hear about your positive experience with our company and with Cliff in particlar. We will certainly pass along your feedback.
Nathaniel C.
Great experience with Dylan C, very respectful and polite demeanor, can only say good things :).
Reply from Reputation DefenderJun 18, 2024
Hi, Nathaniel, Thank you for taking the time to share your positive experience with Dylan C. We are delighted to hear that Dylan's respectful and polite demeanor made a lasting impression on you.
famar
One of the best decisions I made in 2024 was becoming a member of Reputation Defender. They are the best! I was fortunate to have Cliff on my team who listened and guided me through the process for a positive outcome. I highly recommend Reputation Defender!
Reply from Reputation DefenderJun 13, 2024
Thank you for taking the time to share your positive experience with Reputation Defender. We're delighted to hear that you found value in our services and that Cliff was able to provide you with exceptional support and guidance. Your recommendation means a lot to us, and we'll continue working hard to ensure that our customers receive the best possible experience.
