Bad
Based on 205 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Reservationsdesk is listed under Activities & Tours.
Reservationsdesk (reservationsdesk.com) has 205 customer reviews on Folks Told, with an average rating of 1.0 out of 5.
205 approved reviews, newest moderated first
Barbara M.
I book a reservations. The hotel stated no reservation for me. A man at hotel stated that I need 10 number and reservation desk only had nine number. I spoke with the man three times and still no reservation. They refuse give my money back because they said no show. Now they have 3 different numbers????
Ami Z. A.
WE GOT A REFUND!!!!!!! But the company still gets a big fat ZERO!!
Rachel H.
Like everyone else, I thought I was booking a reservation directly with the hotel. I am attending a medical conference and I asked to book a room within the conference rate block. The guy pretended to be the hotel and said the block was full and gave me the “best rate”. He never once said that he was a third-party booking agency. This company is a complete scam. He even took my Marriott Bonvoy number as if he was adding it to the reservation.
Fabian A.
Please do not use Reservation desk to book anything. I thought I was dealing with the hotel directly and found out the hard-way. I tried canceling the next day, then I was told no refunds. Although my reservation was not booked for a couple of weeks.
Consumer
Isaac the “manager” was extremely rude and lacked customer service etiquette. It was clear he doesn’t want to work or doesn’t like his job. I asked “which confirmation number do you need, Expedia or the Hotel?” He said, “the number”. Prior to that, when I was transferred to “the manager”Isaac, there was music and then the transfer went through and there was silence for 3 mins, I was saying hello repeatedly before he decided to respond. His tone was snippy the entire time. He doesn’t want to work so he shouldn’t show up.
Carl F.
In regards to a recent booking made with a employee of Quality Inn, Farmville, Va..Which infact was not..I found later it to be Reservations Desk platform. The contact information listed, online with the Quality Inn information was in fact "Reservation Desk," which led me to believe I was interacting directly with the hotels reservation desk. However, after completing the booking and payment, I discovered this was not the case, and was a non refundable transaction. I believe the website's presentation created a misleading impression, suggesting a direct affiliation with the hotel, and, in my opinion, attempted fraud by Reservations Desk..I'm in the process of an investigation via my bank, BBB, and the FBI fraud investigations..No refund as of yet..Stay safe, Stay tuned..
Jackie W.
Deceptive I thought I was actually dealing with the hotel. Not a third party vendor. When I got to the checking they said my card had been declined. Not true your company received the payment. The room was dirty no towels and was unable to get towels reservation was for three adults and a baby. We had two hand towels. When we asked for more was told they didn't have any. The manager was going to refund part of out expenses but was unable do to the third-party booking. What a shit way to do business. I will definitely not make this mistake again.
Chris
I booked a hotel in Houston Tx on June 7 thru the 12th and they over charged me by 400 dollars by the hotel receipt. I tried to contact costumer service and they wouldn’t even talk about giving a refund. So I contacted the home office and they wouldn’t do anything either . I will never use them again and would suggest ever one else to use anybody else. They have no coustomer service and they will overcharge you and there is nothing you can do.
