Reply from Residence SupplyDec 16, 2024
Hi there,
Thank you for bringing this to our attention, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. I completely understand how disappointing it is when things don’t go as expected, and I appreciate the opportunity to address your concerns.
To clarify, your order was placed before Canada Post announced their strike, and unfortunately, we had no control over the delays that occurred once the package was in their network. While we do our best to ensure timely delivery, shipping delays due to external factors like strikes are beyond our control. I understand how frustrating this must be, especially with the holidays approaching.
Regarding your request to have all items shipped together, I sincerely apologize if this was not handled properly on our end. I will review this with the team to ensure clearer communication and proper follow-through in the future.
I also want to acknowledge the difficulty you’ve had trying to reach us and the delays in follow-up. This is not the level of service we strive to provide, and I will address this internally to prevent similar issues moving forward.
That said, I’d like to work with you to resolve this matter as quickly as possible. I’ve flagged your concern with our team, and I will personally ensure you are contacted to discuss next steps, whether that’s continuing to monitor the Alpine wall light’s delivery or finding an alternative solution.
Once again, I sincerely apologize for your experience and appreciate your feedback, as it allows us to improve.
Thank you for your patience and understanding.
Best regards,
Residence Supply
