Average
Based on 653 reviews
Residence Supply3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations.Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Residence Supply (residencesupply.com) has 653 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
653 approved reviews, newest moderated first
Philip O.
While renovating our master suite, we wanted a bedroom chandelier that would act as the room's focal point. The piece we chose is more than just a light fixture, it's a work of art. Its elegance combined with its bright yet soothing light has truly elevated our room's aesthetics.
Danial G.
Transitioning our toddler to his own room, we needed a bedroom chandelier that would be comforting. The one we found has soft, playful hues and brings a touch of magic to his bedtime routine. It's whimsical yet provides the perfect amount of light for storytime.
Raphael
Order gets canceled without any information. Customer service has no ability to course correct. Terrible experience overall. Avoid shopping with Residence Supply.
Kyle W.
Placed an order for the Robina Chandelier on November 14th. Order shipped nearly a month later on December 8th to receive it damaged and missing the dimmable LED fittings paid for (which was extra!). The quality was reflective of cheap products mass produced, with this product obviously coming from China with shipping labels confirming as much. I had to assemble the fitting myself too. Emailed with pictures on December 29th requesting replacement broken parts, am still awaiting a resolution as I've been left with a damaged fitting, partially working as intended. £350 out of pocket and no sign of a refund. To say I'm fuming is an understatement. Complete scam, avoid at all costs and don't get drawn in to their nice looking fittings - they're cheap and unprotected during shipping and their customer service doesn't exist.
Gaël F.
I placed an order on the Residence Supply website on December 27, 2023 for an amount of $169.88. I received the three items ordered. None work. I contacted the merchant site several times, which offered to send me a return label, and which has since stopped responding to my messages. I guess they are trying to buy time. As said by many other reviews, this site is a scam and they have the worst customer service ever. Also for your complete information they're using a misleading marketing but everything is shipped from china.
AP
Planned my island around gorgeous pendant lights from this company. They arrived and were ugly- not even close to the image online. The gold on the fixtures were yellow- bright gold - didn't match each other and not even close to the burnished gold. Didn't realize orders were arriving straight from China. Had to pay to return them. Still waiting for my refund. Do not order from company!! I was going to order a $2k chandelier - thank god I didn't!
nicole R.
This company is a scam. I bought a chandelier, it took over 2 months to be delivered from China. Communications with customer service were super frustrating and unhelpful. Sometimes they didn't return an email at all. When the chandelier finally arrived, it had the wrong bulbs with it. Still haven't heard back from customer service about sending the correct bulbs. DO NOT BUY FROM THEM. Save yourself from the frustration and buy elsewhere.
Leonard H.
My home office was lacking inspiration. The pendant lights I incorporated changed the entire feel of the space. Their modern design stimulates creativity, and the brightness level is ideal for work, making long hours more comfortable and productive.
