Reply from Resume101Nov 11, 2020
Dear Stephanie,
Thank you for your feedback!
Unfortunately, we can't find your order with our service.
At this point, we can't reply directly to the matter you raised in your review.
In general, there are some inaccurate facts posted by you. First of all, we are a US-based company. As United States citizens living in 2020, we have no racial, national, religious, or sexual biases.
For sure, we have Asian employees, and we are proud of it. In our humble opinion, it is unethical to judge someone by their origin.
Secondly, it is possible to face some difficulties while processing payments.
There are the most common of them:
- insufficient account balance;
- Invalid CVV code used;
- Some restrictions designated by the bank.
Hence, our support team is trying to resolve the issue at their earliest convenience to ensure the client never wastes time. All the supported payment methods can be reviewed on our website www.resume101.org.
Unfortunately, we can't provide any direct information regarding the documents you received, as you didn't provide any information to trace your order within our system.
Of course, it will be a false claim to say that we never made a mistake. Even though we are working hard to improve our service 24/7, we are human beings prone to make mistakes.
Hence, we are always ready to compensate for your bad experience.
Dear Stephanie, please, contact us back via email [email protected]. Our representative will check your case and address the issue.
Best Wishes,
Resume101 Team