Resume Writing GroupReviews of resumewritinggroup.com

Reply from Resume Writing GroupMar 2, 2025

We were very sorry to receive this customer's review because we always strive to provide the best possible service to this customer. Here is an overview of the situation: - We spoke with the customer and provided a comprehensive overhaul of her existing resume. This overhaul was done by a real writer, based in the US, with 20+ years of writing experience. In the overhaul, we fixed numerous issues with styling, formatting, grammatical errors, typographical issues, and countless other problems. - The new resume was provided on the 22nd. We then didn't hear from Tyesha for two weeks. After two weeks, Tyesha called us again. We tried calling Tyesha back but apparently we called the wrong phone number (it was the number we had on the account for Tyesha, but must've been listed correctly - this is certainly an issue we're very sorry for as I think a lot of this could've been solved during that call.) At the same time, Tyesha interacted with us on our live chat and said she wanted some changes to the resume. We advised her that the best way to get changes is to send her writer a message with the requested revisions. -Tyesha sent her writer the requested changes, and her writer promptly made the adjustments for her and sent back a revised version on 02/11/2025. At that point, we assumed everything was okay until we received this one-star review on 02/25/2025. We then called Tyesha again to try to understand the situation. At that time, we offered a partial-refund to Tyesha, which she refused, and made another set of revisions - even though she was beyond our 30-day free revision period at that point. Regarding Tyesha's comments about our phone numbers not working, we receive daily calls from customers and all of our phone numbers work just fine. 1-800-466-3076 With our company, our customer service staff is based entirely in the US, we don't use any automated bots to answer our phones, and we try to approach every situation with a personal touch. Our commitment is that no matter what the situation is, we'll do our utmost to try to make it right and ensure every customer receives a top-notch resume that was significantly better than their original.

Reply from Resume Writing GroupFeb 1, 2025

Unfortunately, this is one of those situations where literally not one word of this review is accurate: 1. The customer agreed in writing to our subscription that renews once every six months for $39.95. This agreement is time-stamped with the customer's original purchase date along with her personal IP address matching her physical location and device ID. 2. The customer HASN'T EVEN BEEN CHARGED for the subscription. The subscription isn't set to renew for another ten days. We sent the customer three separate reminder emails letting her know that the subscription is going to renew. Each of those reminder emails has a direct link to cancel the subscription. Rather than following the extremely basic instructions in those emails, the customer instead replied to one of the emails TODAY asking us to cancel the subscription. The same day, we responded to her and let her know the subscription has been cancelled. 3. From there, we called the customer and tried to explain to her over the phone that we had cancelled the subscription and that she HADN'T BEEN CHARGED. Instead of listening, she proceeded to hang up on us. So, to sum up the situation, the customer is writing 1-star reviews, contacting her bank, and complaining to the BBB over something she signed up for and that she hasn't even been charged for after we made every possible effort to handle the situation for her expeditiously and courteously. I know this will come as a big shock to everyone reading this review, but if you look at Teri's other reviews, you'll notice that she seems to run into this same problem quite often with other companies as well. Maybe, she should stop signing up for subscriptions if she doesn't want them, and read the basic instructions required to cancel those subscriptions before they renew...