Reply from Resume Writing GroupMay 27, 2020
Thanks for letting us know about your experience, Jason. We strive to provide a top-notch experience for every client, so we were disappointed you thought our service was unsatisfactory. Please note that a senior writer reviewed the resume we sent to you and was unable to find any grammatical errors. Regarding your comment about the work summary section, we created this section to meet the professional resume standards that employers now expect. This section included highlights from your career, such as your most important skills, degree, and accomplishments.
We used our 17 years of resume writing experience to determine that the best strategy for your resume would be to include the work experience that was relevant to your career goals. Taking steps like these can sometimes appear drastic, but they are essential to maintaining our 98.4% success rate at helping our clients get hired.
Due to our commitment to customer service, we offered you unlimited revisions to the resume for 30 days, which you chose not to take advantage of. You also did not respond to our texts, calls, or emails regarding information for improving your resume. You are still welcome to ask for revisions to your resume if there are specific things you would like us to change.
Our 45-day money-back guarantee is top of the industry and ironclad; however, our records show that you haven’t asked for a refund – in-fact there hasn’t been any communication from you at all about your dissatisfaction with our service. If you have any questions about our service or our guarantee, you are welcome to call our customer service hotline 1-800-466-3076 at any time.
We look forward to ensuring the resume we created for you helps launch your career, as we have done for thousands of clients over the years, if you change your decision about continuing to work with us.
Regards,
Dave Bramlett – Resume Writing Group