Poor
Based on 246 reviews
The Retail Market2.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to the Retail Market, the online retail store designed to simplify your shopping experience. Our massive catalog collections and shelves are stocked with an extensive range of products handpicked for their quality, style, and innovation. Whether you’re looking to spruce up your home, outfit your office, create a chef-worthy kitchen, or make the most of the great outdoors, you’ve come to the right place. At the Retail Market, we believe in the power of choice. That’s why we offer an extraordinary assortment of items across multiple categories including Home, Kitchen, Office Products, Furniture, Outdoors, Business Supplies, and Toys. Each of our departments is curated to bring you the latest trends and top brands, all to make your shopping experience hassle-free and enjoyable.We understand that online shopping requires trust. Rest assured, your safety and satisfaction are our top priorities. We implement strict security measures and a straightforward return policy to provide you with a shopping environment as secure as it is convenient. Our dedicated customer service team is always ready to assist you with any questions or concerns as soon as you contact us.At the Retail Market, we don’t just sell products – we strive to deliver joy and satisfaction right to your doorstep. Our mission is to make your life easier, more stylish, and more fun. Whether you’re buying an essential item for your home or seeking the perfect gift for a loved one, we’re here to make sure every purchase is a success.So why wait? Dive into our exciting world of quality, variety, and value.Happy shopping!
The Retail Market (retailmarket.net) has 246 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
246 approved reviews, newest moderated first
Andrew
The Retail Market's Kitchen Department is a treasure trove for anyone who enjoys cooking. I recently bought a KitchenAid Classic Basting Spoon, and it's been a fantastic addition to my kitchen. The quality and selection here are unbeatable.
John
When my order was delayed indefinitely, I canceled it. My credit card wasn't credited so I had to dispute the order with my credit card company. Weeks later, the order I had canceled was mailed to my address. I will take it back to the post office asap unopened. Something at the retail market is broken.
Reply from The Retail MarketNov 6, 2023
Hi John. We do apologize for the trouble and issue with your order. We can confirm the customer care associate did submit a cancellation request for your order. We looked into it further and when the request was submitted, the order in the 'Preparing for Shipment' status which caused the request to fail. Anyway, our billing team does not operate during weekends, hence the delay in the issuing of your refund. You should have receive a refund notification by now. For the package, please take it back to USPS and request it be returned to the sender. We apologize for the trouble and inconvenience.
FieryAutumn
The only reason I didn't do 5 stars is because my order was "slightly delayed" and I didn't know about that for 3 weeks. However, once I contacted the company to ask about it, it was resolved immediately. It just got stuck somehow, which happens sometimes. Otherwise, good buying experience.
Reply from The Retail MarketNov 6, 2023
Hi Cheryll. Thanks for taking time to leave a review. We appreciate the feedback and will use it to improve. Our Order team did investigate and noticed an issue with our automation and fulfillment workflows which caused a number of orders to get in to "Slightly Delayed" status. Unfortunately, at the time, we had no checks in place and had no way of knowing until a customer reached out, as was in your case that the customer care associates would escalate the issues to our Order team. Anyway, we have since added alerts and checks that will alert both the customers and our teams when an order exceeds it ship by date. We're sorry about the delay that occurred with your Order and hope it does not happen again. Have a great day and week ahead.
Robert
I was very happy with the end result. My only problem was that they didn't order it right away. For some reason my order got put on the bottom of the pile. I had to call and ask where it was.
Reply from The Retail MarketNov 6, 2023
Hi Robert. Thanks for taking time to leave a review. We appreciate the feedback and will use it to improve. Our Order team did investigate and noticed an issue with our automation and fulfillment workflows which caused a number of orders to get in to "Slightly Delayed" status. Unfortunately, at the time, we had no checks in place and had no way of knowing until a customer reached out, as was in your case that the customer care associates would escalate the issues to our Order team. Anyway, we have since added alerts and checks that will alert both the customers and our teams when an order exceeds it ship by date. We're sorry about the delay that occurred with your Order and hope it does not happen again. Have a great day.
Tina
The binocular glasses were worse than my glasses. I contacted customer support 15 minutes after I received them and was told not to return them but they were told they were going to give me a refund. Never got it. Have a blessed day
Reply from The Retail MarketNov 6, 2023
Hi Tina. Thanks for taking your time leaving a review. We apologize for the set that arrived and I see here a customer care agent did attend to your ticket and submit a request refund. This was approved and issued out by the Billing team on October 31st. Refund maybe take 3 - 5 business days to be credited back to your card account, but should in most cases take around 48 hours. Anyway, we hope you have received your refund by now, and do let us know if that's not the case and we'll look into further into it for you.
Lawry M.
I have re-written my review as I was extremely upset when I first wrote, but the experience is still negative. I bought my item via google shopping and was unaware that this group is a reseller. They do say this on their website but its not made obvious when you come in from google. Yes i complained about this and was told that they had lost money of the fulfilment of my item even though they applied $300 usd mark up on the purchase price, so suck it up princess I got told. The item is defective, didnt want to deal with The Retail Market again, so contacted Bob at Tekrefurbs who is more than helpful but he rightfully didnt want to incur the postage costs to send the item back, which is under warrant via The Retail Market. Wrote to The Retail Market twice and have been ignored. Ive since bought a replacement battery, which I will fit myself. Dont buy from them and please take note of the smart-arsed reply that will come after this post. ….. So you called me a liar, well done, trust pilot only allows one photo, I have forwarded the two emails I wrote to you, requesting assistance. You can hang them in the wall in the staff room. Wish I could display them on here for review reference. You are quick to respond to negative feedback, not so quick on customer support. Find below the invoice received from tekrefurbs that confirms the whole order cost to your business was $150 US dollars inclusive of shipping. You charged $520.49 US dollars plus vat = 570 Not bad margin of $370 for a product you didn’t hold. Im a company director myself with 30 years of professional experience and quite frankly your responses truly are the worst of any company I have ever encountered. Rarely do I get upset unless there’s a clear rip off taking place, because life happens, things go wrong, most businesses are quick to seek to resolve you are upset, but no this crowd likes to treat customers like fools. I’ve seen it in other reviews. Learn from this. just 3 weeks ago We bought a car after having conducted a pre purchase inspection and the mechanic lied in the pre purchase report, we found this out when it failed road worthy at the vehicle registry office. I sent a polite but firm email the mechanic workshop ACE Mechanics here in Melbourne, and the mechanics manager, couldn’t apologize enough, and then repaired the car himself at his own cost, $3000 in repairs. Now that was service, and I will happily endorse his business for taking responsibility for the original poor service experience. You guys should learn from this, don’t argue, fix the problem, bend over backward, you should be begging me to send the item back even now so I can keep the battery as a spare, and finally NEVER insult the customer. No I won’t be using you again. ….. Further Bob informed me that that tekrefurbs is not a fulfillment partner of your business but rather a business you found on Amazon.com (which I can’t access) and you bought the item from them, so it’s not your warranty, it’s theirs.
Reply from The Retail MarketNov 2, 2023
Hi Lawry. Firstly, I would like appreciate you rewriting your review, and of course you have a right to complain, we welcome negative feedback because it means we did something wrong, and if it was on our end, we'll work on improving it, but skipping out some details is not fair to both us and other customers, and no, this is not a smart-arsed reply. We understand you may not have been aware, but I would like to believe almost all retailers are resellers in a way unless you're buying directly from the Manufacturer's website. If the item you received was defective, honestly, you simply had to reach out and we would have processed a return, we cover all returns within 60 days of delivery for free as per our return policy. This was self-punishment on our end. Again, since you keep iterating this: - Your laptop order was $520.49 - Shipping paid was $0.00 - The exact cost for this from our end was $444.99 - DHL charged us $64.11 to ship this - Our Warehouse incurred a $49.47 dangerous item fee to ship this since it contains a Lithium Ion battery. You'll do the math. Anyway, happy for you Bob was able to help you with your order, but avoiding customer support for a defective problem is not really an 'us' problem is it? And for the record, you never reached out to us after your Trustpilot review. We strive respond to all incoming tickets and reviews within 24 hours and I was unable to find any recent tickets from you concerning this. If you were not happy, you could initially asked for a return which would have processed with no questions asked, but no, you were too furious and ranted out on Trustpilot to which we responded, and now you've calmed down a bit and here we are again. But thank you for taking your time leaving a review, we're sorry it wasn't to your expectations and we wish you the best shopping online Lawry. Maybe, skip The Retail Market next time no?
Phil H.
The gentleman was extremely responsive and thorough. My questions were answered in the same business day. One caveat to the article provided about the different types of pumps and fluids used for various applications, the text within it was off in its messaging. Perhaps it was AI generated, but it tended to use exagerated marketing terms in technical matters which reduced it's credibility.
aspistars
Very polite that nice people sense for help.
