RetexesReviews of retexes.com

Reply from RetexesApr 24, 2026

Hello Debra, We’re sorry to see your review and would have really appreciated the chance to assist you first, as we have several options available to help address any concerns you may have. If something didn’t meet your expectations, please reach out to us at [email protected] or call (888) 977-6074. We’ll be more than happy to work with you and find the best solution.

Reply from RetexesFeb 27, 2026

Hi Gary, I’m really sorry to hear you’re disappointed. We’ve replied to your email to better understand the fit and Velcro issue so we can sort this out for you. Please get back to us, and we’ll do our best to make this right. — Mae, Retexes Support Team 💙

Reply from RetexesJan 7, 2026

Hi Carmella, We’re truly sorry for the delay and for the disappointment you experienced with the fit and comfort of the sleeve. We understand how frustrating this must have been. The delivery delay was impacted by the holiday rush, weather-related disruptions, and an unexpected surge in orders. We’re actively improving our processes to help avoid this in the future. We’re also want to share that expanded sizing options are on the way to better accommodate different body types. We truly value your feedback and would appreciate the opportunity to make things right. If you’re open to it, please reach out to us at [email protected] or call us at (888) 977-6074, and we’ll do our best to assist. Thank you for giving us the chance to help. — Mae, Retexes Support Team 💙

Reply from RetexesJan 7, 2026

Hi Mrs. Wiggins, Thank you for taking the time to share your feedback. We’re sorry to hear that while the sleeve material felt soft, the straps and overall fit didn’t work comfortably for you. We understand how disappointing that can be. Our focus is always on supporting our customers, and this product was developed with comfort and stability in mind. Although the sleeve is intended to be adjustable, we understand that it may not feel like the right fit for everyone, and we’re sorry this was the case for you. To help improve fit, we offer strap extenders, and we’re also actively developing additional sizing options to better support a wider range of body types. We truly value your feedback and would appreciate the opportunity to make things right. Please feel free to contact us at [email protected] or call us at (888) 977-6074, and we’ll be happy to help find the best solution for you. Thank you for giving us the chance to help. — Mae, Retexes Support Team 💙

Reply from RetexesOct 17, 2025

Hi SMH, Thank you for sharing your feedback. I completely understand how disappointing it must be to receive a compression sleeve that doesn’t fit, especially after waiting for delivery. I’m very sorry for the inconvenience. The options we provided—30% refund or 50% store credit—are simply meant to make the return process as smooth as possible. However, if these options aren’t right for you, you’re welcome to return the product under our 100-day money-back guarantee, and once we receive it, we will issue a full refund. If you need assistance with the return, our customer support team is happy to help at 888-977-6074, Monday–Friday, 12–4 PM EDT. We truly appreciate your patience and your feedback—it helps us improve both our products and our service.