Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Revel Systems
Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees.Revel’s MissionRevel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.
Revel Systems (revelsystems.com) has 425 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
I am still waiting on the setup of our backend which is very frustrating
Reply from Revel SystemsJul 21, 2016
Hi Kevin,
I was sorry to hear this. I know you have a few locations with us and we greatly appreciate your business. I alerted our OnBoarding team yesterday and they will set up a meeting to ensure you have your management console activated - I believe it's been taken care of already.
Typically, by phoning our Support line, they are able to "turn it on" for you. We apologize for the delay. Thank you again for choosing Revel Systems.
Regards,
Sarah M., Community Manager at Revel
DE
Dee
Pleased
Revel is a very complete system with good customer service.
JD
James D.
Having a lot of issues
My name is James Dorr, and I own and operate OnSite Computer Services in Plymouth New Hampshire. I have well over 30 years of IT and networking experience and I have worked on just about everything out there.
A customer of mine purchased Revel about a year ago and it has been nothing but a problem for them.
This spring the customer called me in because the Revel system was crashing continually during busy events. Initially what I found was that the systems reported that they were losing connectivity to the main system and it would display an error message in red at the bottom of the screen. Naturally, all tests on the system passed. Revel support was not helpful at all.
At first I blamed the access points supplied by Revel. At this point, 3 out of the 5 that they supplied are dead. One I took out of service to test more powerful access points and another is about to be taken out. I replaced their access points with more powerful routers that act as access points. Still issues.
I think the main issue with the system is the garbage database that it uses. It acts like an Access database that is very large. If communication is interrupted for a split second, the system crashes. This behavior is not seen in mature systems that use a real and powerful database system.
The biggest issue with the system, besides the crashing, is the fact that there is no error reporting in the software at all. And not only that, but support can't nail down issues as evidenced by the comments on Revel's Facebook page. They assured me the issue was our network, so I completely rebuilt and rewired the Revel part of the network and it is still not working correctly.
I've taken the time to rewire the customers Revel network, replaced access points, and I have spent countless hours and hundreds of emails with 'Tier 2' support only to have the system still in a barely functional state. After rebuilding, and consulting with support, we have a system with the exact same issues as when we started. From what I can see the system works great with few customers at the business, but once they get busy the system crashes and numbers don't add up at the end of the night.
This is 2016 and there are mature systems that don't act like this. Revel is NOT mature, more like public beta that you have to pay for. The iPads are cute and everything, but the system is not ready for production.
If anyone has had similar issues with Revel, I would like to hear from you. My customer has invested too much time and money into this system and they need it to work. I would like to receive PMs from other folks, let's band together and see what we can do.
Thanks for reading.
JL
Julia L.
Promised us Chinese/ English Compatibility which never happened / DID NOT CANCEL even after two requests
Revel's sales team were very pushy and finally sold us the promise that their system would be English/ Chinese compatible.
What they didn't reveal is that they had to program it to make this happen and instead of characters we had to input pictures. Unfortunately this wasn't compatible with the receipt printers. They tried to resolve and it would still print only half the characters.
After we tried to CANCEL twice - in January 2016 and June 2016 we were still be charged monthly by them and their credit card processing company.
This company promised something they couldn't do and continued to charge us even after several attempts to cancel.... Wasted so much time, money and energy with Revel.
Reply from Revel SystemsJul 15, 2016
Hi Julia,
I'm sorry to hear that you've experienced frustration with translation and your receipt printers.
I've looked into your ticket history and our support team was working to assist you in January and there seems to be some communication mishap as our team had been waiting to hear back from you to resolve the issue. In May, we received your request to cancel, but we do require a confirmation from our customers in order to process your cancellation as we would never want to interrupt your business before we are certain you are ready to do so.
Thank you for taking the time to share your feedback with us. If you require any further assistance, your Client Relations agent will be able to help you.
Regards,
Sarah M., Community Manager at Revel Systems
JL
John L.
REVELUP your dream on Revel POS
Revelup your dream when you get a iPad POS from Revel. They really helped me grow my business from 1 location to 20, over the course of 3 years.
REVEL UP Your Dream
SL
Sarah Lindsay H.
Excellent Customer Service
Sales team is quick and efficient. Customer service is immensely helpful and knowledgeable. Reporting is thorough and customizable. Our only issue was with getting set up, but with one quick call to Jay, our Sales Rep, all was handled wonderfully.
VI
Vicente
Getting Better and Better
When we first got Revel we had a few problems. For example tables where disappearing and jumping to other tables. Some split bill where having trouble closing out. When you call tec support they always answer and they do there best to fix the problem. There developing team is always updating and making there system better and better. For the last month we have not had any problems with the system. Overall we like the system and customers notice a difference in food times and like the ability to pay at the table with the server.
MI
Mike
Best support I've seen
My online business and customers are my most challenging and Revel support is prompt and very patient with me.
