Reply from RevogetApr 30, 2026
Hi Ken, we're really sorry to hear about what happened with your pillow — that is definitely not the experience we want any of our customers to have 😔 We're glad the pillow was helping with your hip pain during those first three months, but the foam splitting like that is not normal and does not reflect the quality we stand behind. This sounds like it could be a defective unit, and we'd love to make it right for you. Please reach out to us at [email protected] with a photo of the pillow so our team can take a look and get a solution sorted for you as quickly as possible 🙏 We truly value your feedback and want to make sure you're taken care of. Thank you for giving us the chance to fix this, Ken! 💙
Update: Hi Ken, we appreciate you following up and we're sorry you feel your concern was dismissed — that was never our intention 🙏 We genuinely care about every customer's experience. However, we do want to respectfully provide some clarity on the situation. Your order was placed on May 7th, 2025, and you reached out to us nearly a year later. We offer a 60-day money-back guarantee, which is a quite generous window for customers to fully test the product and assess its quality — and during those first months, the pillow was working well for you. We completely understand that issues can arise over time with any product, but we hope you can also understand that after almost a year of use, it falls well outside the coverage of our guarantee, and we're unable to offer a replacement or refund at that point. That said, our customer service team did offer you an exclusive discount toward a new purchase as a gesture of goodwill, because we truly wanted to help in the best way we could within what's fair and reasonable 😊 We value your feedback and wish you all the best, Ken. If there's anything else we can assist you with, we're always available at [email protected] 💙
