Poor
Based on 195 reviews
Rich & Clear Skincare®2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rich & Clear is more than skincare — it’s a lifestyle rooted in clarity, confidence, and care.Our global brand is trusted by hundreds of thousands for one reason: we deliver real results. From dark spots to breakouts, our all-natural, dermatologist-approved formulas are designed for every skin type, shade, and story.At the heart of Rich & Clear is a core collection of powerhouse products that fit seamlessly into your daily routine — simple, effective, and made to glow with you.Skincare that works. A brand that cares.Join the movement and experience why so many are making the switch to Rich & Clear.
Rich & Clear Skincare® (richandclear.com) has 195 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
Showing 115 reviews with 1 star · Clear filters
Lady T.
I placed my order with Rich and Clear on 6/23/2023 and today is 10/3/2023 and I NEVER received my products and they DONT OFFER REFUNDS! I’ll take the product but where is it. This is BY FAR the WORST black owned skin care line ever created. Lori with customer service is RUDE and not helpful. Do NOT I repeat, DO NOT order from this company!
Victoria K.
I wish I would have seen these reviews before I got scammed. Have emailed and called the company four times and receive copy and paste emails from “Lori” their FAKE customer service rep. Can’t get my money back either since I ordered it from Zip. Don’t order from these scammers.
Jeremy D.
This company is a scam. Ordered a product in September 2022 and as of today I don’t have the product or a refund despite contacting support. Lori says she’ll look into it but then you have to follow up just to get the run around.
Dadrean L.
Wish I could give no stars!! Same experience as everyone else, complete scam!! It’s been over a month and still nothing. They put in a shipping label to act as if they’re shipping and it’s never dropped off at the post office. I see this is just how they do business
ShTaylor
I am so sad that I cannot give this company more stars- it looks like they have great products but when you order from them, you may never get your product. I ordered in November, and got an update that a shipping label was "prepared" but has never been dropped off to USPS. That is what they do according to others, is make the shipping label, so that it says "shipped" and because their return policy says no returns after "shipping", it is difficult to get your money back even though they have not shipped anything. It sucks- no one should play with the money of others in this way- I was excited to use this product, but I will leave a review of my experience whereever I can for the rest of my days! They are running Instagram ads, groupons, and where ever else they can, so who honestly knows how much money they are taking from people. Shame on you!!!!
Reply from Rich & Clear Skincare®Apr 19, 2025
Hi ShTaylor — we completely understand your disappointment, and you’re absolutely right to expect better. Rich & Clear is now under new management, and we’re committed to restoring transparency, trust, and real accountability moving forward. We’d truly appreciate the opportunity to make things right — please email [email protected] with your order info so we can personally assist you. You deserve better, and we’re here to do better.
THE K.
Wow reading other people’s reviews i dont feel so bad now knowing I’m not the only one who got scammed out of my money. I ordered three items including a serum which i did not receive. It was actually crossed out on the packaging slip. So i sent an email provided on their Instagram and website. Lori responds to the emails but situation never gets resolved. She says the same thing every time and they won’t refund you the money. This order was placed in September . I still have not received the product or a refund. Customer service is horrible. Tried to support one of my own and very disappointed therefore i have switched to a more reputable business that responds to my needs.
Reply from Rich & Clear Skincare®Apr 19, 2025
We truly appreciate you sharing your experience, and we’re genuinely sorry for the frustration you’ve been through. Rich & Clear is now under new management, and we’re committed to doing better — for real this time. If you’re open to it, please reach out to [email protected] with your order info so we can take care of this properly. You deserved better from the start, and we’re working hard to earn back the trust of every customer.
Juliette R.
Waited 37 days for my product and both the company and I are located in Miami. I received a half bar of soap as part of my bundle kit.
Lee
I got scammed. The reviews are real. I’ve emailed them countless times about my package, because I never got an update on my order. All it says is that’s it’s been placed, and it’s been over a month now. Lori who answers emails always tell you she’ll get back to you and don’t, and those are just automated emails. Their customer service is horrible. I just decided to take a loss, and find another company. Unfortunately it’s impossible to leave 0 stars on here. But they don’t even deserve a single star.
