Poor
Based on 195 reviews
Rich & Clear Skincare®2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rich & Clear is more than skincare — it’s a lifestyle rooted in clarity, confidence, and care.Our global brand is trusted by hundreds of thousands for one reason: we deliver real results. From dark spots to breakouts, our all-natural, dermatologist-approved formulas are designed for every skin type, shade, and story.At the heart of Rich & Clear is a core collection of powerhouse products that fit seamlessly into your daily routine — simple, effective, and made to glow with you.Skincare that works. A brand that cares.Join the movement and experience why so many are making the switch to Rich & Clear.
Rich & Clear Skincare® (richandclear.com) has 195 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
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They don't ship out products! I ordered 3 months ago and still haven't gotten a dispatch email. Tried emailing and DM'ing them on insta and no response. They even delete comments on their Instagram page. Don't bother wasting your money with this company. Scammers!!!!
Tiffany C.
DO NOT ORDER FROM THIS COMPANY. THEY WILL TAKE YOUR MONEY AND YOU’LL NEVER SEE YOUR PRODUCTS. THEY DON’T RESPOND TO EMAILS AND THEY DELETE COMMENTS ON THEIR INSTAGRAM.
Tiona A.
The worse company bought the bundle kit from them in July 21 and it’s now August 12 it never came and they do not respond to emails or Instagram dm plus I never receive a confirmation email nothing luckily I paid in 4 payment which only took $14 since n I decided to change my bank card and get a new one so they can’t take the remaining of the money owned DO NOT BUY FROM THESE PPL THEY R SCAMMERS
MONICA OTR T.
Horrible horrible horrible took forever to get my products only after threatening to dispute with my bank they raggedy asses sent them, after using the product the same day my face was inflamed and I had to use ice to cool it down I felt like my skin got third degree burns, the skin was falling off in my sink and tub, they don’t respond to negative reviews and if you write on their Instagram they will delete, they are phony and paying people to say their products are good
Reply from Rich & Clear Skincare®Apr 19, 2025
We’re deeply sorry you had this kind of experience — that’s not what skincare should ever feel like. Rich & Clear is now under new management, and we’re taking serious steps to improve our products, communication, and how we handle feedback. Your voice matters, and we’d truly like to make this right. Please email [email protected] with your order info so we can look into this and offer a resolution that respects your experience.
Alexis D.
Ordered from this company in February and still waiting on the serum to arrive. It’s now July. They sent all other items around April and put a little note in the package saying that the serum would be sent separately and it was never sent. DO NOT ORDER FROM THEM!
Reply from Rich & Clear Skincare®Apr 19, 2025
Hi Alexis — we’re truly sorry for the delay and the way this was handled. Rich & Clear is now under new management, and we’re committed to correcting these past mistakes and doing better by every customer. If you’re open to it, please reach out to [email protected] with your order info so we can finally make this right for you.
Shirley L.
They need to shut this company down they are taking peoples money …. It’s a scam !!!! I ordered from here & never got my item are received any tracking number … I wrote them on Instagram & no one responds they only post pictures… I even emailed them & no one responds do not waste your money with them !!!
Reece
I ordered the bundle kit, never got any confirmation email, tracking number, or any updates. I reached out to them through email and Instagram, no reply back. Finally received my items a month later. Products are decent, been using them for about 3 days now since I just got it not too long ago. I wouldn’t order from the again based on the lack of communication and poor customer service, and with how long it took to receive my order.
AC
Ordered a bundle kit from them in April. The tracking info never updated, it never shipped, and they kept giving me the run around on social media for about 3 weeks. The last time I DM'd them I asked for a refund and to keep my items because they hadn't shipped anyway, and they refused. I filed a dispute with my bank. THE DAY AFTER I disputed with my bank, they decided to ship my items, and provide proof to the bank so they could ultimately reject my dispute. This is DISGUSTING. People love using "black-owned business" as a promotional tool, and then display the most unprofessional and disorganizational skills. It's embarrassing and said. I will never in life order from them again, I don't care if they completely revamp. The liquid almond cleanser did absolutely nothing for my skin anyway, its a small overpriced bottle of foam, that you have to use large amounts every time you use it.
