Poor
Based on 195 reviews
Rich & Clear Skincare®2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rich & Clear is more than skincare — it’s a lifestyle rooted in clarity, confidence, and care.Our global brand is trusted by hundreds of thousands for one reason: we deliver real results. From dark spots to breakouts, our all-natural, dermatologist-approved formulas are designed for every skin type, shade, and story.At the heart of Rich & Clear is a core collection of powerhouse products that fit seamlessly into your daily routine — simple, effective, and made to glow with you.Skincare that works. A brand that cares.Join the movement and experience why so many are making the switch to Rich & Clear.
Rich & Clear Skincare® (richandclear.com) has 195 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
Showing 115 reviews with 1 star · Clear filters
Caterina D.
Scammer!!! No response via phone or social media. Didn’t ship product. Stole my money
Reply from Rich & Clear Skincare®Apr 19, 2025
Hi Caterina — we’re truly sorry for your experience. Rich & Clear is now under new management, and we’re committed to fixing situations like this. Please email [email protected] with your order info — we’d really appreciate the chance to make this right.
Angie
Horrible scammers!!! I’m reporting to any and every agency I can find. It’s companies like this that should be sued for fraud. I’ve never in my life had such a horrible experience. Looking at the reviews they should be the defendants in a class action lawsuit.
Reply from Rich & Clear Skincare®Apr 19, 2025
We’re truly sorry for your experience and we understand your frustration. Rich & Clear is now under new management, and we’re fully committed to earning back your trust and doing right by our customers moving forward. If you’re willing, please reach out to [email protected] with your order details—we want to personally address your concerns and show you our dedication to real change.
Brandi H.
Same as everybody else. No response to emails regarding order. Took my money and I received nothing.
Reply from Rich & Clear Skincare®Apr 19, 2025
Hi Brandi — we hear you, and we truly apologize. The company is now under new management, and we’re committed to turning things around. Please email [email protected] with your order info so we can look into this and show you we’re serious about making things right.
Lillian P.
Attention all consumers!!!!! do not trust this company. This company is a scam. I placed to order on July 11. They took my money. I still have not received my order nor have they sent me my money back.
Reply from Rich & Clear Skincare®Apr 19, 2025
We hear you, and we’re truly sorry for the experience you had. Rich & Clear is now under new management, and we’re focused on restoring trust by making things right with every customer. Please email [email protected] with your order info — we’d appreciate the opportunity to fix this and show you that real change is happening.
Lorie G.
I'm extremely disappointed with Rich and Clear. I placed an order three months ago and still haven't received my product. I've been left in the dark with no updates or resolution. The lack of communication and reliability is unacceptable. As a customer, I expect a certain level of service and quality, especially when it comes to something as important as skincare. Unfortunately, Rich and Clear has failed to meet these basic expectations, leaving me feeling frustrated and let down. Until they improve their shipping and customer service, I would not recommend this company to anyone!!!!!!!
Reply from Rich & Clear Skincare®Apr 19, 2025
We completely understand your disappointment, and you’re absolutely right — you deserved clear communication and timely service. Rich & Clear is now under new management, and we’re working hard to rebuild trust and deliver the kind of experience every customer should expect. Please reach out to [email protected] with your order info — we’d appreciate the chance to make this right for you.
fikayo A.
Okay so I gave this company 3 trials. Each time, my SOAPS took 2 or more months to arrive with no reasonable explanation. It did arrive but you are better off finding a more consistent brand. I always monitored their instagram comment section, as I thought mine was a peculiar situation but no! Because of everyone having the same complaints, the rich and clear team decided to restrict the comments on their posts!!! I don’t understand how much more shady a business can be. Imagine Fenty skin restricting comments, RIDICULOUS. But I guess that’s why they aren’t Fenty Skin
Reply from Rich & Clear Skincare®Apr 19, 2025
Thank you for your honesty — and you’re absolutely right to call out what wasn’t okay. Delays, poor communication, and restricted feedback aren’t how a business should operate. Rich & Clear is now under new management, and we’re committed to real transparency and consistency moving forward. If you’re open to it, please reach out to [email protected] — we’d appreciate the chance to make things right and show you that change is happening.
Suze
I live 10 miles away within the same city. Shipping shouldn't take 4 days. At most I should have gotten my items in 2 business days. I've received letters faster. These people are scammers. Definitely pulling up to their location this week. I've already filled with the BBB in South Florida. I'm calling my bank tomorrow. And im recorfing the interaction. Absolutely disgusting.
Reply from Rich & Clear Skincare®Apr 19, 2025
We understand your frustration, and you have every right to feel the way you do. Rich & Clear is now under new management, and we’re addressing issues like this head-on to rebuild trust and improve every part of our service — especially locally. Please reach out to [email protected] with your order details. We’d like the opportunity to make this right and show you that things are changing for real.
taylor A.
Been waiting over a month for any kind of racking info or shipping confirmation. I’ve left several emails and called and nothing…..this place is either a joke or a scam.
Reply from Rich & Clear Skincare®Apr 19, 2025
We’re truly sorry for the lack of communication and delays — that should’ve never happened. Rich & Clear is now under new management, and we’re working hard to turn things around. If you’re open to it, please email [email protected] with your order info so we can personally look into this and make things right.
