Average
Based on 115 reviews
Ripple Fiber3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2021, Ripple Fiber provides thousands of homes with the brightest and fastest fiber internet solutions, powered by a 10Gig, 100 percent fiber optic network. With its patented technology driving rapid expansion, Ripple Fiber is redefining connectivity for its communities while remaining committed to promoting digital empowerment. Ripple Fiber believes the biggest wave starts as a ripple.
Ripple Fiber (ripplefiber.com) has 115 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
115 approved reviews, newest moderated first
Mike
Installation was quick. Tech was polite.he installed it where I wanted it. Cable was buried within 7 days, guys were quick. Respectful of the property. Polite. Internet service has been stellar. Internet hasn't dropped once since it was installed.
Blake B.
I had an outside fiber issue and had an emergency service call set up and wanted to give an Excellent review for tech that came out! Jonathan Estevez was excellent! Got me back up and was great!
Ed B.
Excellent customer service. High Speed Internet that doesn't let customers down.
Dane Y.
The price and the friendliness.
Juan Z.
When encounter the outage, no any updates from Ripple fiber, and for over 8 hours, there's no any communications or updates of the status. Terrible services.
Art B.
We have had flawless service since we changed over a year easily what more do you need.
Bryan Q.
Have had over 15 outages just in the month of August. With no explanation. Just not reliable actually less reliable than the service I got rid of.
Robert Y.
I've had Ripple Fiber's service for nine months and it been consistent and reliable. On Tuesday, September 1st, we lost all internet conductivity while I was streaming. After rebooting the modem and router did not resolve the issue I called customer service to make them aware of my issue. Upon reaching customer service, an automated recording informed me that service to my area was down, and that a crew had already been dispatched to determine the problem. This was amazingly within 15-minutes of me losing service, which was absolutely incredible! Shortly thereafter, I received a text message automatically notifying me of the same. Text messages continued throughout the service outage with frequent updates telling me the crew had arrived, the crew had identified the problem, and that repairs were underway. This really was a noteworthy way to assure customers that the situation was well in-hand!!! Following the repair, I was immediately notified once again by text message that service had been restored. This message allowed me to reboot my modem and router and restore my internet connection. Other internet providers have never seemed to notify me in a timely manner when a similar issue had occurred, making it necessary for me to continually call them or try to reboot the equipment to see if it had been repaired. I DID NOT have to play these games with Ripple. I can honestly say that this internet outage was the most stress-free one I have EVER experienced. Ripple Fiber's way of communicating the issue to me and keeping me informed was a textbook example of concern for their customers and sets a standard that all companies should emulate. WELL DONE!!!
