risegardens.comReviews of risegardens.com

Reply from risegardens.comNov 9, 2022

Hello Robert, After taking a look at the back-end of our system, we can confirm that your nutrient order was delivered on June 9th. We understand that our fulfillment timeline was not met, and we apologize for any inconvenience this may have caused. We do appreciate your patience while we worked with our Fulfillment Team to ensure your order was shipped. If you have any additional questions, do not hesitate in contacting our Support Team and we'd be more than happy to assist. Best, Rise Gardens Team

Reply from risegardens.comMay 2, 2022

Geoff - Sorry that you're having to clean so often. You should not have to do that. We have some suggestions. Sometimes algae growth can be mistaken for mold in your garden, and while icky looking, is mostly harmless to your plants. However, if left to grow for months, the algae can breakdown and mold itself. The best way to avoid this cycle is to make sure you are using hole covers on your trays (to stop light getting into your water) and to be sure that your plant pods are covered from light with our tinfoil and stickers. Some substitute pods are meant to be kept moist and don't have foil covers - both of which encourage algae growth. In the case of bacteria or mold growth, double check you are only using Rise products as other fertilizers can impact the chemical balance by reacting to the pods and can lead to mold. If you are using Rise products, you may need to lower the temperature of your water. This can be done by adding ice to your garden every week, adding a fan to your Garden, or keeping your Garden out of direct sunlight. Any water temp above 75ºF may increase your chances of root diseases that can lead to issues. Please feel free to reach out to support - they can help diagnose and resolve any issues you may have. https://support.risegardens.com/hc/en-us

Reply from risegardens.comApr 20, 2022

Laura, we're sorry to see you have some issues. Note that we do phone consultations all the time. We just ask for some insights on problems first as most issues are very easily solved with guidance we can send folks. As for nurseries, you can start your plants directly in the system when you first start up. When your garden is up and running, you're going to replace plants on a rotating basis, and nurseries are great for that, but you won't need 12 nursery slots. I'd also point out that none of our competitors send you a nursery for free - most don't even have nurseries. And, yes, people can DIY hydroponic systems. But not ones made of powder-coated metal, real wood and 3 custom-designed circuit boards to manage your garden through an app, set a custom light schedule, deliver best-in-class multi-spectral lights, plant support trellises, etc. You'll get PVC pipe systems and recycled plastic versions (which leach chemicals into your water). We're sorry a cabinet arrived dented. We don't control the shippers, of course. We will replace anything that was damaged. Good luck in your gardening journey. We'll be here if you'd like any assistance.

Reply from risegardens.comApr 3, 2022

Veda - very sorry about your Lemon Grass seeds. Please note that we use a sheltered workshop to do our seeding. They employ people with disabilities and, while they're usually quite reliable, sometimes mistakes creep in. Please reach out to our customer service and we'll make sure to send you replacements: [email protected].

Reply from risegardens.comApr 3, 2022

Thank you Jonathan. We designed it to be attractive and fit proudly into living rooms so we're glad to hear that plan validated. Happy growing! Rise Gardens family.