Tabetha
Excellent customer service!
My first purchase with Ritani and so far I am happy with my order.
Reply from RitaniJan 18, 2019
Hi Tabetha, we are so honored to have had you as a customer! Hope to be able to work with you again in the future!

Excellent
Based on 563 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ritani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Ritani (ritani.com) has 563 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
563 approved reviews, newest moderated first
Tabetha
My first purchase with Ritani and so far I am happy with my order.
Reply from RitaniJan 18, 2019
Hi Tabetha, we are so honored to have had you as a customer! Hope to be able to work with you again in the future!
RP
This is my third purchase with Ritani. They never disappoint! Best customer service, best quality & best prices!
Reply from RitaniJan 18, 2019
Thank you for your loyalty!
Andrew A.
The process of selecting the perfect ring seemed very daunting as I had no experience and all the different retailers had various prices for seemingly rings with the same design. Everything was mass produced. The sales reps were always pushing for high commission higher profited sales. They used labs that were owned by them or known for misleading consumers making the product better then it was in reality. When I spoke with Ritani it was a completely different ballgame. Tamara & Amrita spent several hours educating me through the entire process. They asked questions on what she / I wanted. Then they made a mockup entirely risk free. They made recommendations counter to just maximizing their profits because it was the right thing to do; for example that I didn't need the whitest diamond in a rose gold setting as you couldn't tell the difference up to an I/J color. They taught me about carat size not being as important as the table as that is visible to the naked eye. Speaking of risk-free they were the only one to guarantee customer satisfaction on a custom ring. After the order was placed, the ring arrived on time in less than two weeks. This timeline was much better then the 3-6 months other companies quoted The finished product was a little cheaper than Jared for a much higher product (Platinum & 18k Rose Gold vs. 14k white/rose gold). Not to mention, I saved a bundle not having sales tax. They had higher quality side stones. The ring is a work of art and not a mass produced ring. She gets compliments and random stares from strangers looking at how shiny it is. I have never had this much pleasure and satisfaction with any company I have ever done business with.
Reply from RitaniJan 16, 2019
Andrew, first off CONGRATULATIONS!!! So happy for you and your new fiance! Thank you so so much for your kind review. It brings us joy to know that we helped make this intimidating and overwhelming process smooth and comforting for you. It was a pleasure working with you and your ring was a work of art, we are so pleased with the way it turned out, just stunning! We are always here if you need anything in the future! Cheers to you!
Federico
Amazing! She said, "OMG, it is gorgeous!" I am extremely satisfied with this online purchase. Ritani is the best.
Reply from RitaniJan 15, 2019
Congratulations Federico! So happy she loved it! We look forward to seeing pics and working with you again in the future!
Daniel K.
Excellent quality and great prices!
Reply from RitaniJan 14, 2019
Thank you for your review Daniel! Can't wait to hear about your order!
Brenda V.
Great customer service!
Reply from RitaniJan 14, 2019
Thank you Brenda! We enjoyed working with you as well!
Antonia H.
Beautiful craftsmanship on their rings
Reply from RitaniJan 14, 2019
Hi Antonia, Thank you for this amazing review, we take great pride at handcrafting all of our rings in our own facility in NY and are pleased that you took notice to the work we put in. We remember your order and loved the way it turned out, happy to hear you did too! Looking forward to working with you in the future!
Cecilia
Jess from customer service went above and beyond. She helped me tweak a design to hold a different shape stone. Then she sent stone suggestions and reasoning of what would look best in my setting. She even went to her management to check for current promotions. I was very impressed! I can’t wait to see the finished product!
Reply from RitaniJan 14, 2019
Hi Cecilia, Thank you so much your wonderful review about our service and Jess. Our team strives to go above and beyond and we are happy that your expectations were met/exceeded. We hope you love the final product as well! Can't wait to hear about your thoughts on it, thank you for choosing us!