Rite AidReviews of riteaid.com

Rite Aid online store location listed several items for what I was looking for but when I went to the store in person not one item matched pricing of what they had listed online. Just an example Acid reducer 20mg famotidine 50 ct was listed at $4.99, but when I went to store they charged $14.49, As I didnt have time to check it especially in a covid situation, it was much later I realised that every item I bought was totally off the chart. I even emailed my disappointment through their survey and got a prompt reply though from a nice gentleman . I decided to return some of them ( although I should have returned all of them but I felt bad in for returning items as I generally dont like to do business that way.) The clerk didnt even ask why I was returning , perhaps she got word from that gentleman in Oregon

The Staff At the RiteAid On Division St. North Tonawanda Are Great! Pharmacist All Of Them Wonderful,& the The People Who Check you out; They make you feel you matter! Great Team!

my name is Andre Thomas I am unhappy with the service at the Rite Aid in Harlem at 118th and 3rd in Manhattan I had the cashier reached over the counter and signed something on the display after I use my OCT card this happened January 23rd 2021 another Saturday young lady reads over the counter after I use my Chase card on the screen it ask would you like to get money back she just pushed cancel and I did wanted to get money that day she had no right reaching over the counter and pushing that the cashier had no right signing a signature after I use my OCT card I don't know what gives them the right to think that they can treat a handicap person liked this and I did not ask them for help I did not need their help if I need help I would have asked them but I didn't is unfair and I did not appreciate it please give me a call at 646-303-0866 if you want to know more about what happened on that evening

I have ordered from riteaid.com several times. In the past three months I have been going back and forth over an order I place in which 4 out of the 12 items were wrong. They literally sent the wrong items. I reached out to them and received the return label. I returned the incorrect items They sent to me and it showed delivered 4 days after. I have been in contact with them three times in the last two months. I did exactly what They told and waited patiently and still waiting on my refund. DO NOT buy if you have an issue They will make you go round and round.

I am a 100% wounded vet, I had 400 stitches across my back and down my leg and just had surgery 3 days ago.. My doctor sent in a partial prescription for Rite Aid to fill, until I could see him on Tuesday. The pharmacy on Williams highway said that they would have to send my prescription to the other Rite Aid across town in Grants Pass. When they did so, they Put it in the computer wrong and the other right aid would not so my prescription. I went back to the 1st Rite Aid and asked them to go into the computer and fix it, they said they could not do that and that I would have to wait until Tuesday, when my doctor was back in town. My doctor wrote my prescription for a reason and Rite Aid messed it up. Then camo they were very rude to me and told me to take something off of the shelf. If my doctor thought comment with my 400 stitches across my back and down my leg with half of my ass muscle missing, Tylenol would have been sufficient, He would have wrote the prescription for Tylenol! He didn't, he knew that I was going to be in excruciating pain. They left me for 45 minutes at the one Rite Aid and then when I had to travel to the other Rite Aid they had me wait another hour and a 1/2 and then finally at 10 minutes to 9:00 p.m., they called to tell me that there was nothing that they could do for me. That I would now have to go to urgent care, which by the way, would put me at risk for Corona virus and what other Infections there are out there.They are incompetent and this is not the 1st time that I've had issues with them. They refuse to tell me who put this in the system so that I could go to a higher up. I will be talking to the VA, my doctor, Facebook, and anybody else that will listen out there. Rite Aid is not the place to go for your meds or anything else. They do not care about the health of their customers and should be put out of business!!!!!

Ordered a package online. Over a ENTIRE month went by and I never got anything. Contacted customer service 4x, all 4x were beyond rude to me. Refusing responsibility and hanging up on me. I will be disputing this with the bank. Avoid this careless company at all cost.

Terrible on answering the phone. I wanted to talk to the pharmacy. I called and got the store answering outgoing message, and pushed 3 to talk to the pharmacy. The phone rang 8 times then went back to the same message. I'd push 3 again and go through the same process. Over and over. I also pushed 5 (talk to a store employee) and this was the same except the phone rings there 12 times. I went through this cycle over and over. How long did it last? After 15 minutes I got in my car and drove to the store, while still connected. They finally answered literally as I pulled up in the lot. There were two clerks in the front (one was actually the manager) and I saw 1 customer. No one in line. I explained my issue with the manager and she said they must have been busy. I went back to the pharmacy. There were two people behind the counter, one helping a customer who was finishing paying. There was also a customer filling out a form, but not occupying the pharmacists attention. That's it - no line. I asked why they couldn't be bothered to answer for 30 minutes, and the pharmacist told me "believe it or not, there was just a crowd here a minute ago". Ok - she gave me the choice, and I don't believe it. And I don't appreciate people lying to me. Terrible customer service.

I have a Rite Aid in my town and some times I need something quick but I get reminded every time that since I lost whatever phone # I used to get a loyalty card I have to pay double the price for my items. I can either sign up again or enter every possible phone number or pay $3.00 for a .99 cent bottle of gator aid. stopped in knowing this yet again to pick up some quick otc meds only to walk out once again empty handed. how does this place stay in business? update went to Meijer picked out exact same 3 products Musinex green znd blue tabs Musinex cold znd flye bottle $56 rite aid with no valid phone # $37 Meijer with no valid phone number. Thank you Meijer for not forcing me to use a stupid rewards card to shop with you.