Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About RITFIT Sports
Founded in 2015, RITFIT—a name derived from "Right" and "Fitness"—empowers individuals to take control of their health with premium, accessible, and user-friendly home gym equipment. With over 30 patents and 200,000+ satisfied customers, RITFIT continues to revolutionize home fitness, making strength training Simple, Strong, and Effective.WHY SHOP AT RITFIT? High-Quality, Affordable Products Customer-Focused Support Trusted by Thousands of Fitness Enthusiasts Shop Website Product Categories Get Home Gym Inspiration
RITFIT Sports (ritfitsports.com) has 348 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
The company is doing great with being transparent with my order(s), the shopping and checking out process was very smooth and reliable and C'MON! You gotta love the discounts! Thank you RitFit for my equipment and helping me out with getting my health on the right track.
LI
Luis I.
Iam very satisfied with all help with…
Iam very satisfied with all help with the costumes service team thanks to resolving the problem immediately thank again iam happy to be a costumes for RitFit!!!
AB
Angel B.
Incredible customer service
Just started working out with RitFit products and I have received an amazing piece of equipment however
After a three day of uses, one of my items unfortunately started falling apart—which is never what you want, right? BUT here’s where they seriously impressed me…
I reached out to customer service, and within 5 minutes they responded Not only that—they already had a solution ready AND sent me tracking for a replacement right away.
No hassle. No back-and-forth. Just handled.
That level of customer service? Rare.
Safe to say they’ve earned a loyal customer for life
TA
Tamara
Llego súper gracias RitFit me encanta!
Llego súper gracias RitFit me encanta!
TO
Todd
Shipments from UPS and FEDEX
Shipments from UPS and FEDEX, FEDEX doesn't know their butt from a hole in the ground. FEDEX cannot find my package after I put a hold on it so I can pick it up. too many different deliveries, you cannot even put it together because the only way to know if you have all the parts is to spread the parts out and mark them off.
RO
Rose
Pink Is Empowering!
Love my new equipment! Walking into my gym, that has beautiful equipment tailored to women, is so motivating and empowering! I enjoy working out with my new equipment as it challenges me in a safe manner.
JM
Jen M.
Execellent!
Execellent!! I would recommend.
ZA
Zak
⭐⭐⭐⭐⭐ Outstanding Customer Support &…
⭐⭐⭐⭐⭐ Outstanding Customer Support & Genuine Commitment to Improvement
I don’t usually write detailed reviews, but this experience honestly deserves one.
I purchased a RitFit adjustable weight bench and initially ran into some durability concerns with the original padding. Rather than brushing it off, their support team took the time to listen carefully, asked for photos, and treated the situation seriously from the start.
What really stood out to me was what happened next.
Instead of just offering a quick fix, they escalated the issue internally and kept me updated throughout the process. They communicated clearly, responded quickly every time, and were genuinely respectful and easy to work with.
Over time, they:
Sent upgraded replacement pads (seat and back)
Improved the material quality and thickness
Followed up to make sure everything was installed and working properly
Confirmed they are actively upgrading their product based on real customer feedback
Even committed to sending an upgraded head pad once it becomes available
I train about 2 hours a day, 6 days a week, so I put my equipment through more stress than the average user. The fact that they recognized that and actually valued that feedback says a lot about how they approach product development.
After installing the upgraded pads, my initial impression is that the material is noticeably better — thicker, more durable, and clearly improved from the original version. I’ll continue testing over time, but the direction they’re going is very encouraging.
What really makes this a 5-star experience is not just the product — it’s the way the company stands behind it.
Their customer service has been:
Extremely responsive
Professional and respectful
Willing to go above and beyond
Focused on actually improving the product, not just closing tickets
It’s rare to find a company that:
Listens
Acts
Follows through
Keeps you involved in the process
RitFit did all four.
If you’re someone who values a company that stands behind their products and actively works to improve them, I would absolutely recommend them.
Bottom line:
Great support, real accountability, and a company that actually listens to its customers.