Reply from River Chic DesignsOct 29, 2025
Rebecca, We’re sorry to see your 1-star review, but we’d like to clarify what occurred. You sent an email after business hours requesting to cancel an order. When our office opened the next morning, we had received 13 emails from you, several of which contained threatening and inappropriate language.
As stated on our website, emails received after hours are reviewed once business resumes. When we saw your first message, we noticed you had multiple open orders, so we reached out to confirm which one you wanted canceled — but we did not receive a reply. In the meantime, one of your orders had already been packaged and loaded onto the FedEx truck, which automatically triggered a shipping confirmation.
After receiving your subsequent emails with continued threats and foul language, we made the decision to cancel all remaining orders. You also filed a complaint with the Better Business Bureau, which was closed in our favor after we provided full documentation of the situation.
We would also like to add: You filed a dispute on all 11 purchases you received prior to us cancelling your outstanding orders, and your bank reimbursed us because you tried to commit fraud. We provided all of the proof as well as to the local authorities. Our company owes you nothing.
For the safety of our staff and integrity of our business, we do not tolerate abusive behavior. Additionally, your name appears multiple times on badbuyerslist.com, a database used by small businesses to report abusive or fraudulent buyer activity.
https://badbuyerlist.org/buyer/d08a09d7ed56207ad175c9eb
https://badbuyerlist.org/buyer/1d7a1deb0921729abc96f5eb
We always strive to treat every customer with respect and fairness, but we must also protect our team and uphold professional standards.
