Reply from RJL Technology IntegrationApr 26, 2017
Hi Summer, thank you for your review. We're responding to clarify for our customers the facts of this situation.
On 03/28/2017, we had received your order, and emailed you the same day stating that we would be happy to fill your order, but only through PayPal. At the time of your order, an authorization was made on your card, but no funds were collected by RJL.
There are numerous reasons why RJL, at times, requires that orders be paid for via PayPal, and paying through PayPal incurs no additional cost to our customers. There are Billions of dollars in E-commerce fraud annually, and all of us, from time to time, have had charges declined or flagged, even if not a fraudulent charge, due to the volatility of Internet commerce. This volatility is experienced not only by RJL, but also by any vendor that sells goods and services online.
Our request that you pay through PayPal was not meant to question your trustworthiness or integrity; as we stated in the email we sent you, "While your order may not be fraudulent, we are unable to fulfill your order utilizing the method of payment used at the time of checkout." The system we have in place has caught hundreds of fraudulent transactions over the years, and catching that fraud is what enables RJL to continue to sell at competitive prices, and provide high quality customer service to our thousands of customers.
We hope this will clear things up, and if you have any follow up questions or concerns, please do not hesitate to contact us.
Thank you again!