Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Roadtrippers
Road Trip Planning Made Easy Roadtrippers is the #1 web-based and mobile app road trip planning tool, with more than 38 million trips planned to date covering more than 42 billion miles. We provide multiple membership options, with a Premium level that includes RV-friendly tools, live RV GPS Navigation, Campground Search/Booking, Overnight RV Parking locations, and more. Our unique content covers the wonderful “off the beaten path” places to visit and our unique database contains millions of the most interesting locations in the United States and Canada. Roadtrippers helps people discover the world around them in an entirely new way by streamlining discovery, planning, booking, and navigation into an engaging and intuitive process. Plan Your Next Adventure Membership PlansRoadtrippers Roadside Assistance
Roadtrippers (roadtrippers.com) has 123 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
Save yourself the $60 annual subscription and just use Google maps. The features to not justify the cost. I can only blame myself for not canceling the trial on time which is where every subscription service gets you. I tried reaching out to see if they would refund the one day late but they stuck to heir guns which puts an even worse taste in my mouth.
Reply from RoadtrippersMay 8, 2024
Hi JP, We're sorry that Roadtrippers did not work out for you. While membership purchases are non-refundable after your free trial ends, our support team is always happy to help you learn how to make the most out of your membership! Please reach out to them at [email protected] if you need any assistance using Roadtrippers and your membership.
LJ
LJ
Shady and Deceptive. Roadtrippers is a SCAM.
BE WARNED! Roadtrippers is such a shady company. They know exactly what they are doing when they hide an auto-renewal into your subscription plan. You use the app once for a roadtrip and forget about it until the next year when they charge your credit card $35.99. As soon as I saw the charge I called them and said I haven’t even used this in a year and did not sign up for a renewal plan, they sent me some boiler plate nonsense back that you can see them respond to all of these one star reviews. Of which there are MANY. That what happens when you steal from people. SCAM. STAY. AWAY. FROM. ROADTRIPPERS. I’ll be continuing to post anywhere I can to let people know about this SCAMMING SHADY DECEPTIVE excuse for a company. The only way they can make money is to steal it.
Reply from RoadtrippersMay 8, 2024
HI Laura, We're sorry you had difficulty managing your subscription before it renewed per your account's settings. Our support team is at the ready to help with canceling a renewal if you reach out to them before being charged. Since it sounds like you have another year of membership, our support team would be happy to help you use that membership! Please reach out to them at [email protected] with any questions you have about using Roadtrippers!
MH
Mary H.
Great app to plan the perfect road…
Great app to plan the perfect road trip! Used the plan my trip feature and my itinerary was planned for me. So cool.
Reply from RoadtrippersMay 8, 2024
Hi Mary, Thanks for the great review! We are happy to hear you're enjoying our new Autopilot 'Plan it for me' trip planning tool to create awesome road trips!
VD
Virtual D.
Absolutely would not join RoadTrippers
I absolutely would not join RoadTrippers. In my opinion, they are not an honest business. They set your account to autorenew. A couple of days later, I found an unexpected charge of ~$ $36, and they refused to refund my money. All they would do is set it to not autorenew. Not the way to do business.
(Roadtrippers)
Apr 12, 2024, 4:31 PM EDT
Hi Username,
Thanks for reaching out. I'm sorry if that recent renewal for your [link removed] account caught you by surprise.
Because you did not cancel before the end of your annual subscription, your membership renewed into a Basic level for another year and is now active until March 19, 2025. Membership payments are non-refundable, per the Terms of Use agreed to upon signup.
I cannot offer a refund for this recent charge, but your subscription has been set to cancel at the end of this year’s membership. Your membership will expire next year and there will be no further charges unless you manually turn auto-renewal back on.
We truly value your feedback and would love to learn more about how we could specifically make Roadtrippers work for you. If you have any feedback, feel free to reply to this email. Let us know if there's anything else we can do to help.
All the best,
Customer Support
In addition, I turned in a complaint to the Better Business Bureau, which informed me that Roadtrippers had refused to respond to their inquiry.
I encourage everyone to read the reviews here at Trustpilot. In addition, you can also Google Roadtrippers, where you can find similar reviews to mine. I hope you learn from the mistakes I and many others made in engaging with Roadtrippers and avoid them.
Reply from RoadtrippersMay 8, 2024
Hi there, We're sorry you had difficulty managing your subscription before it renewed per your account's settings. Our support team is available to help with canceling a renewal if you reach out to them before being charged. Since it sounds like you have another year of membership, we'd be happy to help you use that membership! Please reach out to us at [email protected] with any questions you have about using Roadtrippers!
TD
Tom D.
Labelling
Professionally I was a GIS Analyst and cartographer for 26 years. I’ve noticed that interstate highway symbols are positioned below the interstate roadway lines. Often you cannot read the interstate id name because of the thickness of the line. I would suggest that the position of the symbols be checked to be sure they are always on top of the roadways. As a point of clarity, I am using an an Apple iPad if that is pertinent. Thank you, Tom Dobbs
Reply from RoadtrippersMay 3, 2024
Hi Tom, thanks for leaving a review. We had an issue in the iOS app with the route line covering highway numbers and street names. The good news is that we fixed it! If you update to the latest version of our app, then highway numbers and street names should be visible on top of the route line.
DL
Dave L.
Avoid at all costs
Avoid at all costs, they con you with a free 7 day subscription but they charge you immediately and refuse to refund you.
It's a scam
Reply from RoadtrippersMay 3, 2024
Hi Dave, we're sorry if you had trouble with your account. New users who have not had a Roadtrippers membership before are eligible for a 1-week free trial. While a card is required to start the trial, you are not charged until the trial is over. You can cancel anytime before the end of the trial to avoid being charged.
LE
LeoS
Locked out and forced to pay upgrade fee after one trip
Unhappy? Too bad; no refunds!
After paying $30.00 for an annual basic account, I spent hours creating one trip.
The next time I log in, I discover that my trip has been "locked" and being held hostage unless I pay more to upgrade to the next level.
Why would I do that when they have just shown me how poorly they treat their users?
A closer review of the website FAQ page reveals that there is no product satisfaction guarantee. Sure, you can cancel, but "tough luck and too bad"; no refunds.
Buyer beware.
Reply from RoadtrippersMay 3, 2024
Hi Leo, we're sorry if there was any confusion about our membership options. We offer 3 membership options with varying levels of access and features. The Basic membership is the lowest level and some trips may be unavailable because of this. A full comparison of our membership options is available here: https://roadtrippers.com/membership/
JP
Jason P.
Quite possibly my favorite app
Quite possibly my favorite app. Check it out if you like to take roadtrips.
Reply from RoadtrippersMay 3, 2024
Hi Jason, we're so glad you've been loving Roadtrippers! We're here for all the epic trips, weekend getaways, and wanderlust. Safe travels!